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- Tasks: Assist customers and ensure a smooth shopping experience every day.
- Company: Join a friendly team focused on customer satisfaction and employee growth.
- Benefits: Enjoy flexible working, up to 35 days leave, and a range of financial perks.
- Why this job: Great opportunity for personal development in a supportive and inclusive environment.
- Qualifications: Previous customer service experience is preferred but not essential.
- Other info: Salary varies by age; apply with an updated CV.
The Role
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
This multi-skilled role requires the colleague to work across different areas of the store and includes manual handling duties.
The 30-hour contract consists of five 6-hour shifts per week, including one weekend shift. Shifts will vary each week and will take place between 6:30 a.m. and 8:30 p.m., Monday to Saturday, and between 8:00 a.m. and 4:30 p.m. on Sundays.
About you
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
Please ensure to apply with an up-to-date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 years and over £12.21 per hour, 18-20 years £11.52 per hour and under 18 years £8.47 per hour.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
Salary dependent on age.
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form.
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Customer Service Assistant employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. This will help you align your responses during any interviews or discussions, showing that you understand and appreciate their approach to customer experience.
✨Tip Number 2
Prepare examples from your past experiences where you provided exceptional customer service. Think of specific situations where you went above and beyond to assist a customer, as this will demonstrate your capability in a similar role.
✨Tip Number 3
Practice your communication skills. As a Customer Service Assistant, you'll need to interact with various customers daily. Being clear, friendly, and approachable in your conversations can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the role and the company during any interactions. Employers love candidates who are genuinely excited about the opportunity, so let your passion for customer service shine through when you engage with us.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Use specific examples that demonstrate your ability to provide excellent customer experiences, as this is a key focus for the role.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer service. Mention why you want to work for this company and how your skills align with their values of creating a friendly and helpful environment.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and teamwork. These are essential for a Customer Service Assistant and will show that you understand the role's requirements.
Follow Application Instructions: Ensure you attach your up-to-date CV as specified in the job description. Applications without a CV will not be accepted, so double-check that all required documents are included before submitting.
How to prepare for a job interview at Wickes
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled difficult situations or gone above and beyond for a customer.
✨Demonstrate Team Spirit
This position requires collaboration with colleagues to create a seamless shopping experience. Highlight instances where you've worked effectively in a team, showing that you can contribute positively to the workplace culture.
✨Research the Company
Familiarise yourself with the company's values and mission. Understanding their approach to customer service and employee development will help you align your answers with what they are looking for.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, training opportunities, and company culture to show your genuine interest in the position.