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- Tasks: Assist customers and ensure a friendly shopping experience every day.
- Company: Join a company dedicated to customer satisfaction and employee development.
- Benefits: Enjoy flexible hours, generous leave, and a range of financial perks.
- Why this job: Great opportunity for growth in a supportive environment with a focus on wellbeing.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Flexible working options available; perfect for students balancing studies and work.
The Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.
Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.
We’ll also equip you with a benefits package that includes:
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
- 20% colleague discount
- Save-as-you-earn scheme
- Cashback health scheme
- Cycle to work
- Life assurance
- Peppy
- Aviva Digital GP
- Financial Education & loans
- Discount platform including savings and cash back at numerous retailers
- Savings on gym membership
If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Customer Service Advisor - Part Time / Flexible employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time / Flexible
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. Understanding what they prioritise in customer interactions will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare to share specific examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to assist a customer, as this will demonstrate your commitment to the role.
✨Tip Number 3
Show enthusiasm for flexible working arrangements. Since the job offers part-time and flexible hours, be ready to discuss your availability and how you can adapt to meet the needs of the team.
✨Tip Number 4
Research common customer service scenarios and practice your responses. Being able to handle difficult situations or complaints effectively will set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor - Part Time / Flexible
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent customer service in the past.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work as a Customer Service Advisor and how you can contribute to creating a positive customer experience.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wickes
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've handled difficult situations or gone above and beyond for customers, as this role is all about creating a positive customer experience.
✨Demonstrate Flexibility
Since this position offers part-time and flexible hours, be prepared to discuss your availability. Show that you are adaptable and willing to work different shifts, which will make you a more attractive candidate.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. During the interview, mention how your personal values align with theirs, especially regarding customer service and teamwork, to show that you would be a good fit.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about training opportunities or how success is measured in the customer service team.
