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- Tasks: Join our team as a Customer Service Advisor, resolving queries and supporting installations.
- Company: We're a dynamic company focused on delivering top-notch installation services in Northampton.
- Benefits: Enjoy a competitive salary of £11.44 per hour and full training provided.
- Why this job: Be part of a supportive team, enhance your communication skills, and make a real impact.
- Qualifications: Friendly personality, effective listening skills, and a good command of English are essential.
- Other info: No prior experience needed; we provide full training to help you succeed!
The predicted salary is between 22000 - 26000 £ per year.
Job Title: Customer Service AdvisorSalary: £11.44 per hour Job Type: Full Time
Unit F, Salthouse Rd, Northampton, NN4 7EX
We are looking for articulate and driven individuals to join our installations department, working within the installation service team based in Northampton as Customer Service Advisors
The role involves working within our Installation Support Team, delivering an accurate and helpful service to internal customers, inline with current processes and procedures, this may include administrative duties and post sales resolutions. You will be actively and effectively resolving issues and supporting our installation services through the resolution of queries and concerns via the customers preferred method of communication.
Permanent and Full-time, 39 hours per week.
Responsibilities
- Respond at pace to all contact and work queries to meet individual and team targets and SLAs
- Consistently demonstrate our Ready 2 Help service journey to meet the requirements of the role
- Liaise between customers, third party suppliers, our network of stores and distribution teams to successfully resolve our customer’s concerns or complete an order
- Minimise the delay in resolutions for any requests and work queues, seek assistance from internal and external stakeholders if necessary to achieve a speedier resolution
- Ensure that close attention to detail is maintained to uphold accuracy of all payments, deductions and work queues
- Deal with payments and deductions accurately at all times
- Prioritise workload to ensure tasks are completed on time
Requirements
- A friendly personality that translates well in a great telephone manner
- A real people person who has the ability to quickly build rapport with customers
- Effective listening and questioning skills
- Ability to build rapport quickly
- Well organised and able to work at pace in a busy contact centre environment
- Confident and efficient PC user, excel knowledge would be hugely beneficial
- Clearly understood with a good standard of written and spoken English
We are able to offer full training for this role so previous relevant experience isn’t essential but it would be beneficial.
Job vacancy reference #98768
* Salary dependant on age.
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form.
Customer Service Advisor, Northampton employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor, Northampton
✨Tip Number 1
Familiarize yourself with our Ready 2 Help service journey. Understanding this framework will help you align your responses and demonstrate your commitment to customer satisfaction during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since a friendly personality and great telephone manner are crucial for this role, consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Brush up on your Excel skills. Being an efficient PC user is important, and having a good command of Excel can set you apart from other candidates, especially when dealing with payments and deductions.
✨Tip Number 4
Prepare examples of how you've effectively resolved customer issues in the past. Even if you don't have direct experience, think about situations where you've helped others and be ready to share those stories.
We think you need these skills to ace Customer Service Advisor, Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasize your ability to build rapport, effective communication skills, and any experience in a contact center environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your friendly personality and your passion for helping customers. Mention specific examples of how you've resolved issues or provided excellent service in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organizational skills, attention to detail, and proficiency with PC applications, especially Excel. These are key attributes for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor.
How to prepare for a job interview at Wickes
✨Show Your People Skills
As a Customer Service Advisor, your ability to build rapport with customers is crucial. During the interview, demonstrate your friendly personality and effective listening skills. Share examples of how you've successfully resolved customer issues in the past.
✨Be Prepared for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to resolve a customer's concern or manage a workload under pressure. Think about how you would prioritize tasks and communicate effectively with both customers and team members.
✨Highlight Your Organizational Skills
The role requires excellent organizational skills to manage multiple queries and tasks. Discuss your methods for staying organized and ensuring accuracy in your work, especially when dealing with payments and deductions.
✨Demonstrate Your Technical Proficiency
Being a confident PC user is important for this position. If you have experience with Excel or other relevant software, mention it during the interview. You could also discuss how you use technology to enhance your customer service skills.
