At a Glance
- Tasks: Lead a dynamic team, drive sales, and ensure excellent customer service.
- Company: Join Wickes, a growing retailer with a supportive culture.
- Benefits: Competitive bonuses, generous holiday, and discounts for colleagues.
- Other info: Flexible working options available; perfect for those who thrive in fast-paced environments.
- Why this job: Gain leadership experience and make a real impact in customers' lives.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Working in our brand new store based in Colne, Lancashire! Our Store Assistant Managers are at the heart of our stores. This is a fast-paced, hands-on role where no two days are the same. You'll lead from the front, support your team, and keep everything running smoothly, all while delivering a brilliant experience for our customers.
If you're looking for a role where you can grow, take ownership and develop towards becoming a Store Manager, this could be the opportunity for you. With plans to expand from 230 to 300 stores by 2030, we're investing in our future, creating more opportunities for our colleagues to progress.
The role As a Store Assistant Manager, you're the go-to person on shift. One moment you might be helping a customer design their dream kitchen or bathroom, the next you're supporting a delivery, or solving a customer issue. It's a role that keeps you moving, thinking and leading all day. You'll play a key part across all areas of the store, including:
- Leading the store in the Store Manager's absence
- Driving performance through sales and strong service
- Inspiring and supporting colleagues to deliver great customer service
- Keeping the store safe, legal and operationally strong
- Managing day-to-day operations
At Wickes, we operate across four key areas of the store:
- Helping customers find what they need (self-serve)
- Supporting larger home projects from design to installation (showroom)
- Delivering great service through our sales teams (assisted selling)
- Making sure orders are fulfilled smoothly (order fulfilment)
It's a varied, hands-on role where you'll build real leadership experience and learn every part of our business.
About you You'll thrive in this role if you enjoy variety and a fast-paced environment. This is a role for someone who's comfortable taking ownership. We're looking for someone who:
- Has experience in a customer-facing environment
- Can lead and motivate a team, even during busy or challenging days
- Is organised, adaptable and solutions-focused
- Brings strong communication and people skills
- Takes pride in delivering a great customer experience
Experience in retail, trade, or a similar environment is essential. But it's only as important as your behaviour and mindset.
What you'll bring:
- A hands-on approach and willingness to get stuck in across all areas of the store
- Problem-solving skills and resilience in a fast-moving environment
- The ability to balance customer needs, team support and operational priorities
- Confidence using systems and technology in day-to-day tasks
- A full UK driving licence and flexibility to support nearby stores when needed
What we offer:
- We'll support you to grow and develop your leadership skills, with real opportunities to progress.
- Up to 7.5% annual bonus + up to £300 per month gainshare bonus
- 6% pension contribution matched
- Up to 35 days' holiday including bank holidays
- 20% colleague discount
- Save-as-you-earn scheme
- Life assurance
- Access to Digital GP and wellbeing support
- Discounts and cashback across a wide range of retailers
And you'll be part of a supportive, down-to-earth culture where people genuinely look out for each other.
A few things to know: This is a physically active, hands-on role. You may occasionally support nearby stores, so some flexibility and travel is needed. Flexible working can be discussed as part of your application.
What to do next: If you're ready to take the next step in your retail career, build leadership experience and be part of a team that makes a real difference to customers' homes, we'd love to hear from you. Apply today. If you need any reasonable adjustments during the application process, please let us know here. This form is only for adjustment. General enquiries or direct CV submissions won't be accepted.
Store Assistant Manager - Lead Teams, Drive Service & Growth in Colne employer: Wickes
Wickes is an exceptional employer, offering a dynamic and supportive work environment in our new Colne store. With a strong focus on employee growth, we provide real opportunities for advancement, including pathways to Store Manager roles, alongside competitive benefits such as a generous bonus scheme, matched pension contributions, and up to 35 days of holiday. Our down-to-earth culture fosters teamwork and camaraderie, ensuring that every team member feels valued and empowered to deliver outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Store Assistant Manager - Lead Teams, Drive Service & Growth in Colne
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Wickes' values and recent news. This shows you're genuinely interested and helps you connect your experience to their goals.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or solved a tricky problem. Be ready to share these examples during your chat – it’ll show you’re the right fit for leading in a fast-paced environment.
✨Tip Number 3
Dress the part! Even if it's a casual setting, looking smart can make a great first impression. It shows you take the opportunity seriously and are ready to lead from the front.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few about the role or the team culture. This not only shows your interest but also helps you figure out if this is the right place for you to grow your career.
We think you need these skills to ace Store Assistant Manager - Lead Teams, Drive Service & Growth in Colne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your experience. Use a friendly tone and share a bit about what makes you tick.
Tailor Your Application:Make sure to tailor your application to the Store Assistant Manager role. Highlight your leadership skills and customer service experience, and show us how you can drive performance and inspire your team.
Be Specific with Examples:Use specific examples from your past experiences to demonstrate your skills. Whether it’s a time you led a team or solved a tricky customer issue, we love hearing real stories that showcase your abilities.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Wickes
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Store Assistant Manager. Familiarise yourself with the store's operations, from customer service to order fulfilment. This will help you demonstrate your knowledge and show that you're ready to take ownership.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams, especially in challenging situations. Think of specific examples where you've motivated your team or solved problems on the spot. This will highlight your ability to inspire and support colleagues, which is crucial for this role.
✨Emphasise Customer Experience
Since delivering a great customer experience is at the heart of this role, come armed with examples of how you've gone above and beyond for customers in the past. This could be anything from resolving an issue to helping someone with a big project. It shows you care about the customer journey.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewer. Inquire about the store's growth plans or how they support team development. This not only shows your interest in the company but also helps you gauge if it's the right fit for you.
