At a Glance
- Tasks: Lead a dynamic team, support customers, and manage store operations in a fast-paced environment.
- Company: Join Wickes, a growing retailer with a supportive culture and exciting expansion plans.
- Benefits: Enjoy competitive bonuses, generous holiday, discounts, and opportunities for career growth.
- Other info: Flexible working options available; be part of a team that truly cares.
- Why this job: Develop your leadership skills while making a real impact on customer experiences.
- Qualifications: Experience in customer service and a passion for leading teams is essential.
The predicted salary is between 30000 - 40000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Working in our brand new store based in Colne, Lancashire! Our Store Assistant Managers are at the heart of our stores. This is a fast-paced, hands-on role where no two days are the same. You'll lead from the front, support your team, and keep everything running smoothly, all while delivering a brilliant experience for our customers.
If you're looking for a role where you can grow, take ownership and develop towards becoming a Store Manager, this could be the opportunity for you. With plans to expand from 230 to 300 stores by 2030, we're investing in our future, creating more opportunities for our colleagues to progress.
The role As a Store Assistant Manager, you're the go-to person on shift. One moment you might be helping a customer design their dream kitchen or bathroom, the next you're supporting a delivery, or solving a customer issue. It's a role that keeps you moving, thinking and leading all day. You'll play a key part across all areas of the store, including:
- Leading the store in the Store Manager's absence
- Driving performance through sales and strong service
- Inspiring and supporting colleagues to deliver great customer service
- Keeping the store safe, legal and operationally strong
- Managing day-to-day operations
At Wickes, we operate across four key areas of the store:
- Helping customers find what they need (self-serve)
- Supporting larger home projects from design to installation (showroom)
- Delivering great service through our sales teams (assisted selling)
- Making sure orders are fulfilled smoothly (order fulfilment)
It's a varied, hands-on role where you'll build real leadership experience and learn every part of our business.
About you You'll thrive in this role if you enjoy variety and a fast-paced environment. This is a role for someone who's comfortable taking ownership. We're looking for someone who:
- Has experience in a customer-facing environment
- Can lead and motivate a team, even during busy or challenging days
- Is organised, adaptable and solutions-focused
- Brings strong communication and people skills
- Takes pride in delivering a great customer experience
Experience in retail, trade, or a similar environment is essential. But it's only as important as your behaviour and mindset.
What you'll bring:
- A hands-on approach and willingness to get stuck in across all areas of the store
- Problem-solving skills and resilience in a fast-moving environment
- The ability to balance customer needs, team support and operational priorities
- Confidence using systems and technology in day-to-day tasks
- A full UK driving licence and flexibility to support nearby stores when needed
What we offer We'll support you to grow and develop your leadership skills, with real opportunities to progress:
- Up to 7.5% annual bonus + up to £300 per month gainshare bonus
- 6% pension contribution matched
- Up to 35 days' holiday including bank holidays
- 20% colleague discount
- Save-as-you-earn scheme
- Life assurance
- Access to Digital GP and wellbeing support
- Discounts and cashback across a wide range of retailers
And you'll be part of a supportive, down-to-earth culture where people genuinely look out for each other.
A few things to know This is a physically active, hands-on role. You may occasionally support nearby stores, so some flexibility and travel is needed. Flexible working can be discussed as part of your application.
What to do next If you're ready to take the next step in your retail career, build leadership experience and be part of a team that makes a real difference to customers' homes, we'd love to hear from you. Apply today. If you need any reasonable adjustments during the application process, please let us know here. This form is only for adjustment. General enquiries or direct CV submissions won't be accepted.
Assistant Manager in Colne employer: Wickes
Wickes is an exceptional employer that prioritises the growth and development of its employees, offering a supportive and down-to-earth work culture in Colne, Lancashire. With plans for significant expansion, employees can look forward to real opportunities for career progression, alongside competitive benefits such as a generous holiday allowance, annual bonuses, and a strong pension contribution. Join us to be part of a dynamic team where your leadership skills will flourish while making a meaningful impact on customers' homes.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Colne
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or solved a tricky problem. These examples will come in handy during your interview, especially for a role like Assistant Manager where leading from the front is key.
✨Tip Number 3
Be ready to showcase your customer service skills. Prepare to discuss how you've handled challenging situations with customers in the past. This will demonstrate your ability to deliver a brilliant experience, which is crucial for this role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Manager in Colne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your experiences and what makes you passionate about customer service and leadership.
Tailor Your Application:Make sure to tailor your application to the Assistant Manager role. Highlight your relevant experience in retail or customer-facing environments, and how you've successfully led teams or handled challenges in the past. We love seeing how you connect your skills to our needs!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to get straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a shot!
How to prepare for a job interview at Wickes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Manager role. Familiarise yourself with the key responsibilities like leading the team, driving sales, and ensuring customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight how you motivated your colleagues and ensured a great customer experience, as this is crucial for the role. Be ready to discuss your problem-solving skills and how you adapt in a fast-paced environment.
✨Demonstrate Customer Focus
Since the role revolves around delivering excellent customer service, think of specific instances where you've gone above and beyond for customers. Share stories that illustrate your commitment to customer satisfaction and how you handle feedback or complaints effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, growth opportunities, and what success looks like in the Assistant Manager role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
