At a Glance
- Tasks: Lead a dynamic team, support customers, and manage daily store operations.
- Company: Wickes, a growing retail company with a supportive culture.
- Benefits: Competitive bonuses, generous holiday, colleague discounts, and career development opportunities.
- Other info: Flexible working options available; opportunity for career progression as we expand.
- Why this job: Gain hands-on leadership experience while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our Store Assistant Managers are at the heart of our stores. This is a fast-paced, hands-on role where no two days are the same. You'll lead from the front, support your team, and keep everything running smoothly, all while delivering a brilliant experience for our customers.
If you're looking for a role where you can grow, take ownership and develop towards becoming a Store Manager, this could be the opportunity for you. With plans to expand from 230 to 300 stores by 2030, we're investing in our future, creating more opportunities for our colleagues to progress.
As a Store Assistant Manager, you're the go-to person on shift. One moment you might be helping a customer design their dream kitchen or bathroom, the next you're supporting a delivery, or solving a customer issue. It's a role that keeps you moving, thinking and leading all day.
You’ll play a key part across all areas of the store, including:
- Leading the store in the Store Manager's absence
- Driving performance through sales and strong service
- Inspiring and supporting colleagues to deliver great customer service
- Keeping the store safe, legal and operationally strong
- Managing day-to-day operations
At Wickes, we operate across four key areas of the store:
- Helping customers find what they need (self-serve)
- Supporting larger home projects from design to installation (showroom)
- Delivering great service through our sales teams (assisted selling)
- Making sure orders are fulfilled smoothly (order fulfilment)
It's a varied, hands-on role where you'll build real leadership experience and learn every part of our business.
You’ll thrive in this role if you enjoy variety and a fast-paced environment. This is a role for someone who's comfortable taking ownership. We're looking for someone who:
- Has experience in a customer-facing environment
- Can lead and motivate a team, even during busy or challenging days
- Is organised, adaptable and solutions-focused
- Brings strong communication and people skills
- Takes pride in delivering a great customer experience
Experience in retail, trade, or a similar environment is essential. But it's only as important as your behaviour and mindset.
What you'll bring:
- A hands-on approach and willingness to get stuck in across all areas of the store
- Problem-solving skills and resilience in a fast-moving environment
- The ability to balance customer needs, team support and operational priorities
- Confidence using systems and technology in day-to-day tasks
- A full UK driving licence and flexibility to support nearby stores when needed
We’ll support you to grow and develop your leadership skills, with real opportunities to progress.
- Up to 7.5% annual bonus + up to £300 per month gainshare bonus
- 6% pension contribution matched
- Up to 35 days' holiday including bank holidays
- 20% colleague discount
- Save-as-you-earn scheme
- Life assurance
- Access to Digital GP and wellbeing support
- Discounts and cashback across a wide range of retailers
And you'll be part of a supportive, down-to-earth culture where people genuinely look out for each other.
This is a physically active, hands-on role. You may occasionally support nearby stores, so some flexibility and travel is needed. Flexible working can be discussed as part of your application.
If you're ready to take the next step in your retail career, build leadership experience and be part of a team that makes a real difference to customers' homes, we'd love to hear from you. Apply today.
Assistant Manager in Clifton employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Clifton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wickes. Understand their values, products, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem in a fast-paced environment. Be ready to share these during your interview to demonstrate your hands-on approach and problem-solving skills.
✨Tip Number 3
Show off your customer service skills! Since this role is all about delivering a brilliant experience for customers, prepare to discuss how you've gone above and beyond for customers in the past. This will highlight your commitment to great service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Wickes family. So, get your application in and let’s make it happen!
We think you need these skills to ace Assistant Manager in Clifton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about becoming an Assistant Manager and how you can contribute to our team.
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles. We love seeing how your past experiences align with what we do at Wickes, so don’t hold back on those examples!
Be Yourself: We’re looking for authentic individuals who can lead and inspire. Don’t be afraid to let your personality come through in your application – it helps us get to know the real you!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to connect and start the conversation about your future with Wickes!
How to prepare for a job interview at Wickes
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Assistant Manager. Familiarise yourself with the store's operations, from customer service to order fulfilment. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led a team in the past. Think about times when you motivated colleagues or solved problems under pressure. This is crucial for a hands-on role like this, so highlight your ability to inspire and support others.
✨Emphasise Customer Experience
Since delivering a brilliant customer experience is key, come ready with examples of how you've gone above and beyond for customers. Whether it’s resolving an issue or helping someone find what they need, showing your commitment to customer satisfaction will set you apart.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's plans for expansion or how they support employee development. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.