At a Glance
- Tasks: Deliver exceptional customer service and create a friendly shopping experience.
- Company: A down-to-earth store focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, up to 35 days leave, and fantastic discounts.
- Other info: Inclusive workplace with opportunities for everyone, including those with disabilities.
- Why this job: Join a supportive team and develop your career while helping customers.
- Qualifications: Experience in customer service is preferred but not essential.
The predicted salary is between 22000 - 25000 £ per year.
The Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
About you... Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
What can we offer you? You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
- Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do. We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know.
Apply now!
Customer Service Assistant in Chatham employer: Wickes
Join a company that prioritises your growth and wellbeing while you create exceptional customer experiences. With a supportive work culture, comprehensive training, and a generous benefits package including up to 35 days of annual leave and a colleague discount, you'll find a rewarding environment that values inclusivity and development. Here, every role contributes to a friendly atmosphere where you can truly thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Chatham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations during the interview.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance reflects your commitment to the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Assistant in Chatham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is up to date and tailored to the Customer Service Assistant role. Highlight any relevant experience you have in customer service, as this will show us you're a great fit for creating that friendly customer experience we value.
Show Your Personality:When writing your application, let your personality shine through! We want to see how you can contribute to our down-to-earth workplace. A friendly tone can go a long way in making your application stand out.
Follow the Instructions:Don’t forget to attach your CV when applying through our website! Applications without a CV won’t be accepted, so double-check that you’ve included it before hitting send.
Ask for Adjustments if Needed:If you need any adjustments to apply, don’t hesitate to fill out the reasonable adjustment form. We’re committed to making the application process accessible for everyone, so just let us know how we can help!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to that in the role of a Customer Service Assistant. Be ready to share examples from your past experiences where you went above and beyond for customers.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating your ability to engage with customers effectively.
✨Highlight Relevant Experience
If you've worked in a similar role before, be prepared to discuss specific situations where you excelled. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how your experience aligns with their needs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about their approach to customer service or how they support employee development. It’s a great way to demonstrate that you’re serious about contributing to their team.
