At a Glance
- Tasks: Deliver exceptional customer service and create a friendly shopping experience.
- Company: Join a supportive team focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, flexible hours, generous leave, and awesome discounts.
- Other info: Part-time role with 20 hours a week, including weekend shifts.
- Why this job: Make a difference in customers' lives while developing your skills and career.
- Qualifications: Previous customer service experience is a plus, but a positive attitude is key.
The predicted salary is between 26500 - 27500 € per year.
The Role
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world. This is a part time role, consisting of 20 hours a week. This role will include a weekend shift.
About you
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
Customer Service Assistant in Caerphilly employer: Wickes
Join our team as a Customer Service Assistant and experience a supportive work environment that prioritises your growth and wellbeing. With flexible working options, comprehensive training, and a generous benefits package including up to 35 days of annual leave and a colleague discount, we are committed to creating a rewarding workplace where you can thrive while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Caerphilly
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your previous customer service experience and how it aligns with what they’re looking for.
✨Tip Number 3
Dress the part! Even if it’s a casual environment, showing up looking smart and professional can make a great first impression. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Assistant in Caerphilly
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is up to date and tailored to the Customer Service Assistant role. Highlight any relevant experience you have in customer service, as this will show us you're a great fit for the position.
Show Your Personality:When writing your application, let your personality shine through! We want to see how you connect with customers and create a friendly atmosphere, so don’t be afraid to express yourself.
Follow the Instructions:Remember to attach your CV when applying through our website. Applications without a CV won't be accepted, so double-check that you've included it before hitting send!
Ask for Adjustments if Needed:If you need any adjustments to apply, don’t hesitate to reach out. We’re here to help, and we want to make sure everyone has a fair chance to join our team!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Research the company’s values and how they prioritise customer service. This will help you align your answers with their expectations.
✨Showcase Your Experience
If you've worked in a similar role before, be ready to share specific examples of how you handled customer interactions. Think about times when you went above and beyond to help a customer, as this will demonstrate your commitment to excellent service.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would deal with an unhappy customer. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available or how the company measures customer satisfaction. This shows your genuine interest in the role and the company.
