At a Glance
- Tasks: Lead a dynamic team, support customers, and manage daily store operations.
- Company: Wickes, a growing retail company with a supportive culture.
- Benefits: Competitive bonuses, generous holiday, discounts, and career development opportunities.
- Other info: Flexible working options available; travel to nearby stores may be needed.
- Why this job: Gain hands-on leadership experience while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our Store Assistant Managers are at the heart of our stores. This is a fast-paced, hands-on role where no two days are the same. You'll lead from the front, support your team, and keep everything running smoothly, all while delivering a brilliant experience for our customers. If you're looking for a role where you can grow, take ownership and progress your career this could be the opportunity for you. With plans to expand from 230 to 300 stores by 2030, we are investing in our future, creating more opportunities for our colleagues to progress.
The role involves being the go-to person on shift. One moment you might be helping a customer design their dream kitchen or bathroom, the next you're supporting a delivery, or solving a customer issue. It's a role that keeps you moving, thinking and leading all day. You’ll play a key part across all areas of the store, including:
- Supporting the Store Managers
- Leading the store in the Store Manager's absence
- Delivering results through sales and exceptional service
- Inspiring and supporting colleagues to deliver great customer service
- Ensuring the store safety, compliance and operational excellence for everyone
- Managing day-to-day operations
At Wickes, we operate across four key areas of the store:
- Helping customers find what they need (self-serve)
- Supporting larger home projects from design to installation (showroom)
- Delivering great service through our sales teams (assisted selling)
- Making sure orders are fulfilled smoothly (order fulfilment)
It's a varied, hands-on role where you'll build real leadership experience and learn every part of our business.
About you: You’ll thrive in this role if you enjoy variety and a fast-paced environment. This is a role for someone who’s comfortable taking ownership. We’re looking for someone who:
- Has experience in a customer-facing environment
- Can lead and motivate a team, even during busy or challenging days
- Is organised, adaptable and solutions-focused
- Brings strong communication and people skills
- Takes pride in delivering a great customer experience
Experience in retail, trade, or a similar environment is essential. But it’s only as important as your behaviour and mindset.
What you’ll bring:
- A hands-on approach and willingness to get stuck in across all areas of the store
- Problem-solving skills and resilience in a fast-moving environment
- The ability to balance customer needs, team support and operational priorities
- Confidence using systems and technology in day-to-day tasks
- A full UK driving licence and flexibility to support nearby stores when needed
What we offer: We’ll support you to grow and develop your leadership skills, with real opportunities to progress.
- Up to 7.5% annual bonus + up to £300 per month gainshare bonus
- 6% pension contribution matched
- Up to 35 days’ holiday including bank holidays
- 20% colleague discount
- Save-as-you-earn scheme
- Life assurance
- Access to Digital GP and wellbeing support
- Discounts and cashback across a wide range of retailers
And you’ll be part of a supportive, down-to-earth culture where people genuinely look out for each other.
A few things to know: This is a hands-on role. You may occasionally support nearby stores, so some flexibility and travel is needed. Flexible working can be discussed as part of your application.
What to do next: If you’re ready to take the next step in your retail career, build leadership experience and be part of a team that makes a real difference to customers’ homes, we’d love to hear from you.
Assistant Manager in Burgess Hill employer: Wickes
At Wickes, we pride ourselves on being an excellent employer, offering a dynamic and supportive work environment where our Store Assistant Managers can thrive. With a commitment to employee growth, we provide real opportunities for career progression, alongside competitive benefits such as a generous bonus scheme, matched pension contributions, and up to 35 days of holiday. Our down-to-earth culture fosters teamwork and collaboration, ensuring that every colleague feels valued and empowered to make a difference in our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Burgess Hill
✨Tip Number 1
Get to know the company inside out! Research Wickes, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your leadership stories! Think of times you've led a team or solved a problem in a fast-paced environment. Be ready to share these experiences during your interview to demonstrate your fit for the Assistant Manager role.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to delivering a brilliant experience, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Wickes team and taking your career to the next level.
We think you need these skills to ace Assistant Manager in Burgess Hill
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share specific examples of how you've gone above and beyond to create a great experience for them. This will show us that you're the right fit for our fast-paced environment!
Highlight Your Leadership Skills:As an Assistant Manager, you'll be leading a team, so make sure to showcase any leadership experience you have. Talk about times when you've motivated others or taken charge during busy periods. We want to see that you can inspire and support your colleagues!
Be Organised and Clear:Keep your application neat and structured. Use bullet points or clear paragraphs to make it easy for us to read. A well-organised application reflects your ability to manage day-to-day operations effectively, which is key in this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows that you’re proactive and ready to take ownership of your career!
How to prepare for a job interview at Wickes
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Assistant Manager. Familiarise yourself with the store's operations, from customer service to order fulfilment. This will help you demonstrate your knowledge and show that you're ready to take ownership.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams, especially in fast-paced environments. Think of specific examples where you've motivated your team or solved a problem under pressure. This will highlight your ability to inspire and support colleagues.
✨Emphasise Customer Experience
Since delivering a brilliant customer experience is crucial, come armed with examples of how you've gone above and beyond for customers in previous roles. This will show that you take pride in your work and understand the importance of customer satisfaction.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's plans for expansion and how they support employee growth. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
