At a Glance
- Tasks: Lead a network of installers, ensuring top-notch service and profitability.
- Company: Join Wickes, a leader in home improvement with a commitment to quality.
- Benefits: Enjoy competitive bonuses, private medical care, and discounts at various retailers.
- Other info: Be part of a diverse team that values your growth and well-being.
- Why this job: Make a real impact by enhancing customer satisfaction and driving team success.
- Qualifications: Experience in installations and strong communication skills are key.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting for a Field Installations Manager to join us on a permanent basis covering Bristol!
Role Purpose
To lead our network of Wickes Approved Installers creating and developing strong relationships ensuring profitability is maximised and quality & service levels meet and exceed our customers expectations.
- What you will be doing
- Negotiate & administer cost controls ensuring that deductions are applied appropriately when required
- Ensure all installer service level agreements are executed to business standards
- Ensure installers comply with the required legal and H&S legislation; remaining compliant at all times
- Ensure there is coverage & utilisation within the installer network to meet the required volume of installations alongside all other complex drivers to meet our delivered sales targets
- Lead, develop and retain a team of installers ensuring maximum productivity and customer service
- Ensure that installers are customer focussed and sufficiently motivated to achieve levels of performance and improve customer satisfaction rates in line with agreed SLAs and company measures e. g.
- VOC
- Mitigate customer dissatisfaction and risk to the brand through managing robust relationships across all stakeholders
- Act as a point of reference/escalation for customer complaint resolution, achieving resolution within set timescales
- Ensure that installers comply with accepted installation standards via a mix of auditing methodology e. g. structure site visits, 121 meetings & reviewing performance
- What we are looking for
- Degree educated preferred but not essential
- Demonstrable experience of working within best practice and implementation
- Experience of successfully managing performance
- Experience with CRM software
- Experience working with on site installations and subcontractors
- Experience of improving SOPs and the overall service provided to customers
- Previous experience working in the kitchen, bathroom, bedroom, flooring or tiling or other related installation industry
- Understanding of Part P, Gas Safe, Asbestos regulations etc
- Experience of using Google platform e. g. sheets, docs, slides, forms
- Effective verbal and written communication skills
- Excellent listening, negotiation and presentation abilities
- Ability to juggle multiple projects at a time, while maintaining attention to detail
- Effective customer service and interpersonal skills for dealing with different types of customers
- Ability to assess and mitigate risk for the business
- Ability to prioritise and organise a demanding workload, adapting to fit the changing needs of the business
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of the organisation
- Ability to handle data confidentially
- Knowledge of sourcing strategies (recruitment)
- Knowledge of appropriate operating procedures and processes
- KPIs and target based activities
- Knowledge of Domestic Installation industry
- Knowledge of Apprenticeship programmes
- Continuous improvement mindset
- Safety conscious
- Quality conscious and methodical approach to work, with excellent attention to detail
- Personal ethics aligned to Wickes principles
- Self motivated
- Ambition and drive to help the apprenticeship programme
Benefits & Development
- Competitive bonus
- Save-as-you-earn scheme
- Private Medical and Life Assurance
- Enhanced contributory pension scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
We also offer a wide range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
EEO Statement
We are a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve.
We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone.
If you require any support or reasonable adjustments, please let us know.
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Field Installations Manager in Bristol employer: Wickes
Wickes is an excellent employer for those looking to thrive in the Kitchen and Bath Design sector, offering a vibrant work culture that prioritises customer satisfaction and creativity. With competitive salaries, commission structures, and comprehensive training programmes, employees are empowered to grow their skills and advance their careers while enjoying a supportive team environment. Located in a dynamic retail setting, Wickes provides unique opportunities to engage with customers and make a meaningful impact on their home improvement journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Field Installations Manager in Bristol
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Wickes as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Wickes and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Wickes’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Installations Manager in Bristol
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Wickes, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Wickes, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Wickes.
How to prepare for a job interview at Wickes
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Wickes offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Wickes but also helps you get a feel for whether you’d thrive in that environment.
