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- Tasks: Lead a dynamic team, support customers, and ensure smooth store operations.
- Company: Join Wickes, a growing retailer with a supportive culture.
- Benefits: Competitive bonuses, generous holiday, discounts, and career development opportunities.
- Other info: Flexible working options available; travel to nearby stores may be needed.
- Why this job: Gain hands-on leadership experience while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our Store Assistant Managers are at the heart of our stores. This is a fast-paced, hands-on role where no two days are the same. You’ll lead from the front, support your team, and keep everything running smoothly, all while delivering a brilliant experience for our customers.
If you’re looking for a role where you can grow, take ownership and progress your career this could be the opportunity for you. With plans to expand from 230 to 300 stores by 2030, we’re investing in our future, creating more opportunities for our colleagues to progress.
The role involves being the go-to person on shift. One moment you might be helping a customer design their dream kitchen or bathroom, the next you’re supporting a delivery, or solving a customer issue. It’s a role that keeps you moving, thinking and leading all day.
You’ll play a key part across all areas of the store, including:
- Supporting the Store Managers
- Leading the store in the Store Manager’s absence
- Delivering results through sales and exceptional service
- Inspiring and supporting colleagues to deliver great customer service
- Ensuring the store safety, compliance and operational excellence for everyone
- Managing day-to-day operations
At Wickes, we operate across four key areas of the store:
- Helping customers find what they need (self-serve)
- Supporting larger home projects from design to installation (showroom)
- Delivering great service through our sales teams (assisted selling)
- Making sure orders are fulfilled smoothly (order fulfilment)
It’s a varied, hands-on role where you’ll build real leadership experience and learn every part of our business.
You’ll thrive in this role if you enjoy variety and a fast-paced environment. This is a role for someone who’s comfortable taking ownership. We’re looking for someone who:
- Has experience in a customer-facing environment
- Can lead and motivate a team, even during busy or challenging days
- Is organised, adaptable and solutions-focused
- Brings strong communication and people skills
- Takes pride in delivering a great customer experience
Experience in retail, trade, or a similar environment is essential. But it’s only as important as your behaviour and mindset.
What you’ll bring:
- A hands-on approach and willingness to get stuck in across all areas of the store
- Problem-solving skills and resilience in a fast-moving environment
- The ability to balance customer needs, team support and operational priorities
- Confidence using systems and technology in day-to-day tasks
- A full UK driving licence and flexibility to support nearby stores when needed
We’ll support you to grow and develop your leadership skills, with real opportunities to progress.
Benefits include:
- Up to 7.5% annual bonus + up to £300 per month gainshare bonus
- 6% pension contribution matched
- Up to 35 days’ holiday including bank holidays
- 20% colleague discount
- Save-as-you-earn scheme
- Life assurance
- Access to Digital GP and wellbeing support
- Discounts and cashback across a wide range of retailers
And you’ll be part of a supportive, down-to-earth culture where people genuinely look out for each other.
This is a hands-on role. You may occasionally support nearby stores, so some flexibility and travel is needed. Flexible working can be discussed as part of your application.
If you’re ready to take the next step in your retail career, build leadership experience and be part of a team that makes a real difference to customers’ homes, we’d love to hear from you. Apply today.
Assistant Manager in Bristol employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wickes. Understand their values, culture, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or solved a problem in a fast-paced environment. Be ready to share these experiences during your interview to demonstrate your ability to thrive in the role of Assistant Manager.
✨Tip Number 3
Show off your customer service skills! Since this role is all about delivering a brilliant experience for customers, be prepared to discuss how you've gone above and beyond for customers in the past. This will highlight your commitment to great service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Wickes team. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Manager in Bristol
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick.
Tailor Your Application: Make sure to tailor your application to the Assistant Manager role. Highlight your experience in customer-facing environments and any leadership roles you've had. We love seeing how your skills match what we're looking for!
Be Specific with Examples: Don't just say you're great at problem-solving; give us specific examples of when you've tackled challenges in a fast-paced environment. This helps us understand how you'd handle similar situations at Wickes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Wickes
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Assistant Manager. Familiarise yourself with the store's operations, customer service expectations, and how to lead a team effectively. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led a team or handled challenging situations in the past. Think about times when you motivated colleagues or resolved customer issues. This will demonstrate your ability to inspire and support others, which is crucial for this position.
✨Emphasise Customer Experience
Since delivering a brilliant customer experience is at the heart of the role, come ready to share your thoughts on what great customer service looks like. You might even want to mention any strategies you've used in previous roles to enhance customer satisfaction and loyalty.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's culture, growth opportunities, or how they measure success in the Assistant Manager role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.