At a Glance
- Tasks: Deliver exceptional customer service and create a friendly shopping experience.
- Company: Join a supportive team focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, flexible hours, discounts, and a range of wellbeing perks.
- Other info: Part-time role with opportunities for career development and training.
- Why this job: Gain valuable experience while making customers smile in a fun environment.
- Qualifications: Previous customer service experience is preferred but not essential.
The predicted salary is between 26500 - 26500 € per year.
The Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
Part Time Role Details: This is a part time role, consisting of 16 hours a week. You must be able to work both Saturday and Sunday. This role is fixed term and lasting 4 months.
About You... Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you? You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- Salary: If you are 21 yrs and over £12.71 per hour, 18 yr‑20 yr £12.00 per hour, under 18 yr £8.82 per hour.
- Up to £300 per month gain share bonus.
- Up to 10% employer pension contribution.
- Up to 35 days of annual leave including 8 days of bank holidays.
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership. We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do.
If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
Customer Service Assistant in Brighton employer: Wickes
As a Customer Service Assistant, you'll be part of a supportive and inclusive work environment that prioritises your growth and wellbeing. With comprehensive training, flexible working options, and a generous benefits package including up to 35 days of annual leave and a colleague discount, this role offers a fantastic opportunity to develop your career while ensuring a positive customer experience. Join us in creating a friendly atmosphere where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Brighton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Customer Service Assistant in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is up to date and highlights any relevant experience in customer service. We want to see how you've made a positive impact in previous roles, so don’t hold back!
Show Your Personality:When writing your application, let your personality shine through! We’re looking for someone who can create a friendly customer experience, so a touch of warmth in your writing can go a long way.
Follow the Instructions:Don’t forget to attach your CV when you apply! Applications without a CV won’t be accepted, so double-check that you’ve included it before hitting send.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to making every customer's visit enjoyable and seamless. Be ready to share examples from your past experiences where you went above and beyond for customers.
✨Show Your Team Spirit
This role is all about working together to create a friendly environment. During the interview, highlight your ability to work as part of a team. Share stories that demonstrate your collaboration skills and how you’ve supported colleagues in previous roles.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Prepare by thinking through common scenarios in customer service, such as dealing with complaints or helping a confused customer. Practising your responses will help you feel more confident during the interview.
✨Dress the Part
Even though it’s a part-time role, first impressions matter! Dress smartly and appropriately for the interview. This shows that you respect the opportunity and are serious about providing excellent customer service right from the start.
