At a Glance
- Tasks: Assist customers and manage deliveries in a friendly, fast-paced environment.
- Company: A welcoming store focused on customer experience and team support.
- Benefits: Competitive pay, up to 35 days leave, discounts, and health perks.
- Other info: Flexible part-time hours with opportunities for growth and development.
- Why this job: Join a diverse team and make a real difference in customer service.
- Qualifications: Previous customer service experience is preferred; bring your CV!
The predicted salary is between 18200 - 25000 £ per year.
Role Overview
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. You’ll receive all the training, support and opportunities you need. Think of it as a down‑to‑earth place to work, where you get to go up in the world.
Responsibilities
This is a part‑time role of 30 hours where you will primarily work on deliveries and in the warehouse. Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service.
Qualifications
We look for someone who ideally has experience working in a similar role. Please ensure to apply with an up‑to‑date CV attached. Applications without CVs currently will not be accepted.
Benefits
- If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
- Up to £300 per month gain share bonus.
- Up to 10% employer pension contribution.
- Up to 35 days of annual leave including 8 days of bank holidays.
- 20% colleague discount.
- Save‑as‑you‑earn scheme.
- Cashback health scheme.
- Cycle to work.
- Life assurance.
- Peppy Aviva Digital GP.
- Financial Education & loans.
- Discount platform including savings and cash back at numerous retailers.
- Savings on gym membership.
Our Commitment
We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do. We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know.
Customer Service Assistant in Bolton le Sands employer: Wickes
As a Customer Service Assistant, you'll be part of a supportive and inclusive team dedicated to enhancing the customer experience. With competitive pay, generous benefits including up to 35 days of annual leave, and opportunities for personal growth, this role offers a rewarding environment where your contributions are valued. Join us in a workplace that prioritises wellbeing and diversity, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Bolton le Sands
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Wickes and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Wickes and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant in Bolton le Sands
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Wickes.
Get Familiar with Our Brand:Before applying, take some time to learn about Wickes and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Wickes
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Wickes.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Wickes will surely appreciate.
