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- Tasks: Deliver exceptional customer service and create a friendly shopping experience.
- Company: Join a supportive team focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, up to 35 days off, and fantastic discounts.
- Why this job: Make a difference in customers' lives while developing your career.
- Qualifications: Experience in customer service is preferred but not essential.
- Other info: Flexible working options and a commitment to inclusivity.
The predicted salary is between 12 - 16 £ per hour.
The Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
About you... Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you? You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.21 phr
- 18 yrs - 20 yrs £11.52 phr
- Under 18 yrs £8.47 phr
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership. We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
Customer Service Assistant in Bicester employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Bicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Customer Service Assistant in Bicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is up to date and tailored to the Customer Service Assistant role. Highlight any relevant experience you have in customer service, as this will show us you're a great fit for the position.
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can contribute to creating a friendly and helpful customer experience, so don’t be afraid to express yourself.
Follow Instructions: Remember to attach your CV when applying through our website. Applications without a CV won’t be accepted, so double-check that you’ve included it before hitting send!
Ask for Adjustments if Needed: If you need any adjustments to apply, don’t hesitate to fill out the reasonable adjustment form. We’re here to support you through the application process, so just let us know how we can help!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to making every customer's visit enjoyable and seamless. Be ready to share examples from your past experiences where you went above and beyond for customers.
✨Showcase Your Team Spirit
This role is all about working together to create a friendly environment. Prepare to discuss how you've collaborated with colleagues in previous jobs. Highlight any instances where teamwork led to improved customer service or store operations.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service. Practice responding to scenarios like handling a difficult customer or managing a busy period in the store. This will show that you're prepared and can think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities they offer or how they measure success in customer service. This shows your genuine interest in the role and the company.