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- Tasks: Assist customers and enhance their shopping experience every day.
- Company: A down-to-earth store focused on customer satisfaction.
- Benefits: Competitive pay, up to 35 days leave, and fantastic discounts.
- Why this job: Join a supportive team and grow your career in a fun environment.
- Qualifications: Experience in customer service is preferred but not essential.
- Other info: Flexible working options and a focus on colleague wellbeing.
The predicted salary is between 12 - 16 £ per hour.
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.21 phr, 18 yrs - 20 yrs £11.52 phr and under 18 yrs £8.47 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
- 20% colleague discount
- Save-as-you-earn scheme
- Cashback health scheme
- Cycle to work
- Life assurance
- Peppy
- Aviva Digital GP
- Financial Education & loans
- Discount platform including savings and cash back at numerous retailers
- Savings on gym membership
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement or let us know when you apply and we can talk this through as part of your application process.
Salary dependant on age.
Customer Service Assistant in Bedford employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Bedford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations during the interview.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Assistant in Bedford
Some tips for your application 🫡
Keep Your CV Updated: Make sure your CV is up to date and tailored for the Customer Service Assistant role. Highlight any relevant experience you have in customer service, as this will show us you're a great fit for the position.
Showcase Your Customer Service Skills: In your application, emphasise your ability to provide excellent customer service. Share specific examples of how you've helped customers in the past, as we love to see real-life experiences that demonstrate your skills.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. A friendly and approachable tone can go a long way in showing us you’re the right fit for our team.
Apply Through Our Website: Remember to apply through our website to ensure your application gets to us directly. It’s the best way to make sure we see your CV and consider you for the role. We can’t wait to hear from you!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what exceptional customer service looks like. Think about how you can contribute to creating a positive experience for customers and be ready to share examples from your past roles.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling different situations.
✨Demonstrate Your Team Spirit
This role is all about working together to enhance the customer experience. Be prepared to discuss how you've collaborated with others in previous jobs. Highlight any instances where teamwork led to improved service or efficiency.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the training process or how the team measures success in customer service. It’s a great way to engage and leave a lasting impression.
