At a Glance
- Tasks: Lead a dynamic team, support customers, and manage daily store operations.
- Company: Wickes, a growing retail company with a supportive culture.
- Benefits: Competitive bonuses, generous holiday, discounts, and wellbeing support.
- Other info: Flexible working options available; great career progression opportunities.
- Why this job: Gain leadership experience while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our Store Assistant Managers are at the heart of our stores. This is a fast-paced, hands-on role where no two days are the same. You'll lead from the front, support your team, and keep everything running smoothly, all while delivering a brilliant experience for our customers. If you're looking for a role where you can grow, take ownership and progress your career this could be the opportunity for you. With plans to expand from 230 to 300 stores by 2030, we are investing in our future, creating more opportunities for our colleagues to progress.
The role involves being the go-to person on shift. One moment you might be helping a customer design their dream kitchen or bathroom, the next you're supporting a delivery, or solving a customer issue. It's a role that keeps you moving, thinking and leading all day. You’ll play a key part across all areas of the store, including:
- Supporting the Store Managers
- Leading the store in the Store Manager's absence
- Delivering results through sales and exceptional service
- Inspiring and supporting colleagues to deliver great customer service
- Ensuring the store safety, compliance and operational excellence for everyone
- Managing day-to-day operations
At Wickes, we operate across four key areas of the store:
- Helping customers find what they need (self-serve)
- Supporting larger home projects from design to installation (showroom)
- Delivering great service through our sales teams (assisted selling)
- Making sure orders are fulfilled smoothly (order fulfilment)
It's a varied, hands-on role where you'll build real leadership experience and learn every part of our business.
About you: You’ll thrive in this role if you enjoy variety and a fast-paced environment. This is a role for someone who’s comfortable taking ownership. We’re looking for someone who:
- Has experience in a customer-facing environment
- Can lead and motivate a team, even during busy or challenging days
- Is organised, adaptable and solutions-focused
- Brings strong communication and people skills
- Takes pride in delivering a great customer experience
Experience in retail, trade, or a similar environment is essential. But it’s only as important as your behaviour and mindset.
What you’ll bring:
- A hands-on approach and willingness to get stuck in across all areas of the store
- Problem-solving skills and resilience in a fast-moving environment
- The ability to balance customer needs, team support and operational priorities
- Confidence using systems and technology in day-to-day tasks
- A full UK driving licence and flexibility to support nearby stores when needed
What we offer: We’ll support you to grow and develop your leadership skills, with real opportunities to progress.
- Up to 7.5% annual bonus + up to £300 per month gainshare bonus
- 6% pension contribution matched
- Up to 35 days’ holiday including bank holidays
- 20% colleague discount
- Save-as-you-earn scheme
- Life assurance
- Access to Digital GP and wellbeing support
- Discounts and cashback across a wide range of retailers
And you’ll be part of a supportive, down-to-earth culture where people genuinely look out for each other.
A few things to know: This is a hands-on role. You may occasionally support nearby stores, so some flexibility and travel is needed. Flexible working can be discussed as part of your application.
What to do next: If you’re ready to take the next step in your retail career, build leadership experience and be part of a team that makes a real difference to customers’ homes, we’d love to hear from you.
Store Assistant Manager — Lead & Inspire with Great Benefits in Barnstaple employer: Wickes
At Wickes, we pride ourselves on being an excellent employer, offering a dynamic and supportive work environment where our Store Assistant Managers can truly thrive. With a commitment to employee growth, we provide extensive leadership development opportunities, competitive benefits including up to 35 days' holiday and a generous bonus scheme, and a culture that values teamwork and customer service excellence. Join us as we expand our stores and create even more pathways for career progression in a fast-paced, hands-on role that makes a real impact on our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Store Assistant Manager — Lead & Inspire with Great Benefits in Barnstaple
✨Tip Number 1
Get to know the company inside out! Research Wickes, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your leadership stories! Think of times you've led a team or solved a problem in a fast-paced environment. Be ready to share these experiences during interviews to demonstrate your fit for the Store Assistant Manager role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Wickes family and ready to take on that hands-on role.
We think you need these skills to ace Store Assistant Manager — Lead & Inspire with Great Benefits in Barnstaple
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight any experience you have in leading teams or projects. We want to see how you've inspired others and tackled challenges head-on!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Store Assistant Manager role. We love seeing genuine interest!
Be Customer-Focused:Since this role is all about delivering great customer experiences, share examples of how you've gone above and beyond for customers in the past. We want to know how you can bring that same passion to our team!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to see your application right away. We can’t wait to hear from you!
How to prepare for a job interview at Wickes
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Store Assistant Manager. Familiarise yourself with the day-to-day tasks, from leading the team to ensuring operational excellence. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated colleagues or solved problems under pressure. This is crucial, as the role requires strong leadership, especially during busy periods.
✨Emphasise Customer Experience
Since delivering a brilliant customer experience is at the heart of this role, be ready to discuss how you've handled customer interactions in previous jobs. Share specific stories that highlight your problem-solving skills and ability to adapt to different situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's culture, growth opportunities, or how they support their teams. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.
