At a Glance
- Tasks: Deliver exceptional customer service and create a friendly shopping experience.
- Company: A supportive workplace focused on employee wellbeing and development.
- Benefits: Competitive pay, flexible hours, generous leave, and exclusive discounts.
- Other info: Part-time role with opportunities for flexible working arrangements.
- Why this job: Join a team that values your growth and offers real career progression.
- Qualifications: Experience in customer service is preferred but not essential.
The predicted salary is between 26542 - 26542 £ per year.
The Role
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world. For this role it is a part-time 20 hour contract.
About you
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
What can we offer you?
- You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.
- We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 phr, 18 yrs – 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
- Up to £300 per month gain share bonus.
- Up to 10% employer pension contribution.
- Up to 35 days of annual leave including 8 days of bank holidays.
Other financial and wellbeing benefits include:
- 20% colleague discount.
- Save-as-you-earn scheme.
- Cashback health scheme.
- Cycle to work.
- Life assurance.
- Peppy.
- Aviva Digital GP.
- Financial Education & loans.
- Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Customer Service Assistant in Baildon employer: Wickes
As a Customer Service Assistant, you'll thrive in a supportive and inclusive environment that prioritises your growth and wellbeing. With comprehensive training, flexible working options, and a generous benefits package including up to 35 days of annual leave and a colleague discount, this is a fantastic opportunity to develop your career while making a positive impact on customer experiences. Join us in a down-to-earth workplace where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Baildon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations during the interview.
✨Tip Number 3
Dress the part! Even if the store has a casual vibe, showing up looking smart and professional can make a great first impression. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a nice touch that many candidates forget!
We think you need these skills to ace Customer Service Assistant in Baildon
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service roles. We want to see how you've gone above and beyond to create a great experience for customers, so share specific examples!
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to tweak your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Yourself:We’re all about creating a friendly and down-to-earth workplace, so let your personality shine through in your application. Don’t be afraid to show us who you are and why you’d be a great fit for our team!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to making every customer's visit enjoyable and seamless. Be ready to share examples from your past experiences where you went above and beyond for customers.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions. This will demonstrate your ability to engage with customers effectively.
✨Highlight Relevant Experience
If you've worked in a similar role before, be prepared to discuss specific situations where you excelled. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your experience in a clear and impactful way.
✨Emphasise Teamwork and Flexibility
This role requires working closely with others, so be sure to highlight your ability to collaborate and adapt. Share examples of how you've worked as part of a team in the past and how you can contribute to a positive workplace culture. Showing that you're flexible and willing to help out wherever needed will set you apart.
