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- Tasks: Lead the team and ensure top-notch customer service in a dynamic store environment.
- Company: Wickes is a leading home improvement retailer focused on customer satisfaction and sustainability.
- Benefits: Enjoy flexible working, up to 35 days leave, and various financial perks like discounts and bonuses.
- Why this job: Join a vibrant culture that values your input and offers growth opportunities while making a positive impact.
- Qualifications: Experience in a fast-paced customer-facing role and strong organisational skills are essential.
- Other info: We prioritise inclusivity and wellbeing, offering support throughout the application process.
The predicted salary is between 27400 - 38400 £ per year.
An Assistant Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across. Due to the service that Wickes provides, you would be required to help multiple functions across the store. This could mean helping someone plan their dream bathroom one minute and then having to nip outside to help take in the delivery the next, all whilst ensuring everyone is kept safe.
Permanent and Full-time, 39 hours per week.
About you... You will have experience in running the show in a fast-paced customer facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.
What we can offer you... Our unique culture means we believe in doing the right thing and helps us to win for our customers, planet and people. Together, we help you get what you want from your role, so you can make your working experience your own and experience beyond the everyday.
- Up to 7.5% annual bonus and up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Vacancy reference #99162
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview.
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager, Guildford
✨Tip Number 1
Familiarise yourself with Wickes' products and services. Understanding the range of offerings will not only help you in conversations during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've inspired or managed a team in previous roles. Be ready to discuss specific situations where you improved customer service or resolved conflicts effectively.
✨Tip Number 3
Research the local Guildford area and understand the customer demographics. This knowledge can help you tailor your responses to show how you would meet the needs of the community and enhance the customer experience at Wickes.
✨Tip Number 4
Prepare questions that reflect your understanding of the role and the company culture. Asking insightful questions about team dynamics or customer engagement strategies can set you apart as a candidate who is truly invested in the position.
We think you need these skills to ace Assistant Manager, Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and showcases your ability to manage a team in a fast-paced environment. Use specific examples that demonstrate your organisational skills and leadership qualities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of Wickes' values. Mention how you can inspire and lead a team while ensuring excellent customer experiences, and relate this to the job description.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, multitasking, and effective communication. These are crucial for the Assistant Manager role at Wickes, where you'll need to handle various tasks simultaneously.
Show Enthusiasm for the Role: Convey your enthusiasm for the position and the company culture in your application. Explain why you want to work at Wickes and how you align with their mission to provide exceptional service and create an inclusive workplace.
How to prepare for a job interview at Wickes
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to inspire and lead your team. Be prepared to share examples of how you've successfully managed a team in a fast-paced environment. Highlight any specific situations where you motivated colleagues or resolved conflicts.
✨Demonstrate Customer Focus
Wickes places a strong emphasis on customer experience. During the interview, discuss your approach to ensuring customer satisfaction. Share stories that illustrate your commitment to providing excellent service and how you handle challenging customer interactions.
✨Be Ready for Variety
The role involves juggling multiple tasks, from assisting customers to managing deliveries. Prepare to discuss how you prioritise tasks and stay organised in a busy environment. You might even want to mention specific tools or methods you use to keep everything on track.
✨Align with Company Values
Wickes values doing the right thing for customers, the planet, and people. Research their culture and be ready to explain how your personal values align with theirs. This will show that you're not just looking for a job, but that you're genuinely interested in contributing to their mission.
