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For Companies At a Glance
- Tasks: Lead the team and ensure top-notch customer service in a dynamic store environment.
- Company: Wickes is a leading home improvement retailer focused on customer satisfaction and sustainability.
- Benefits: Enjoy up to 35 days off, bonuses, discounts, and flexible working options.
- Why this job: Join a vibrant culture that values your input and promotes personal growth.
- Qualifications: Experience in fast-paced customer service roles and strong leadership skills required.
- Other info: We prioritise inclusivity and wellbeing, offering support throughout the application process.
The predicted salary is between 27400 - 38400 £ per year.
The Role...
An Assistant Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across. Due to the service that Wickes provides, you would be required to help multiple functions across the store. This could mean helping someone plan their dream bathroom one minute and then having to nip outside to help take in the delivery the next. All of this whilst ensuring everyone is kept safe. Permanent and Full-time, 39 hours per week.
About you...
You will have experience in running the show in a fast-paced customer facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.
What we can offer you...
- Up to 7.5% annual bonus and up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include:
- 20% colleague discount
- Save-as-you-earn scheme
- Cashback health scheme
- Cycle to work
- Life assurance
- Peppy
- Aviva Digital GP
- Financial Education & loans
- Discount platform including savings and cash back at numerous retailers
- Savings on gym membership
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Assistant Manager, Guildford employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager, Guildford
✨Tip Number 1
Familiarise yourself with Wickes' products and services. Understanding the range of offerings will not only help you in conversations during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've inspired or managed a team in previous roles. Be ready to discuss specific situations where you improved customer service or resolved conflicts effectively.
✨Tip Number 3
Research Wickes' company culture and values. During your interactions, align your responses to reflect their commitment to customer service and employee wellbeing, which will show that you're a good fit for their team.
✨Tip Number 4
Prepare questions that demonstrate your enthusiasm for the role and the company. Asking about team dynamics or opportunities for professional development can highlight your proactive approach and eagerness to contribute.
We think you need these skills to ace Assistant Manager, Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and showcases your ability to manage a team in a fast-paced environment. Use specific examples that demonstrate your organisational skills and leadership qualities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of Wickes' values. Mention how you can inspire and lead a team while ensuring excellent customer experiences, and relate this to the job description.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, multitasking, and effective communication. These are crucial for the Assistant Manager role, so provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for the role.
How to prepare for a job interview at Wickes
✨Show Your Leadership Skills
As an Assistant Manager, you'll be expected to inspire and lead your team. Be prepared to share examples of how you've successfully managed a team in a fast-paced environment, highlighting your ability to motivate others and handle challenges.
✨Demonstrate Customer Focus
Wickes places a strong emphasis on customer experience. During the interview, discuss specific instances where you went above and beyond to ensure customer satisfaction, showcasing your commitment to delivering excellent service.
✨Be Ready for Variety
The role involves juggling multiple tasks, from assisting customers to managing deliveries. Prepare to discuss how you prioritise tasks and stay organised in a dynamic work environment, as this will demonstrate your adaptability.
✨Understand Wickes' Values
Familiarise yourself with Wickes' culture and values, particularly their focus on doing the right thing for customers, the planet, and people. Be ready to explain how your personal values align with theirs, which can help you stand out as a candidate.
