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- Tasks: Lead the team and ensure top-notch customer service in a dynamic store environment.
- Company: Wickes is dedicated to providing exceptional service while caring for customers, the planet, and its people.
- Benefits: Enjoy up to 35 days off, bonuses, discounts, and flexible working options.
- Why this job: Join a vibrant culture where you can inspire others and make a real impact every day.
- Qualifications: Experience in fast-paced customer service roles and strong organisational skills are essential.
- Other info: We prioritise inclusivity and wellbeing, offering various support and adjustment options during the application process.
The predicted salary is between 27500 - 39000 £ per year.
Job Title: Assistant ManagerSalary: £33,000 per annum Job Type: Full Time
The Role…
An Assistant Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across. Due to the service that Wickes provides, you would be required to help multiple functions across the store. This could mean helping someone plan their dream bathroom one minute and then having to nip outside to help take in the delivery the next. All of this whilst ensuring everyone is kept safe.
About you…
You will have experience in running the show in a fast-paced customer facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.
What we can offer you…
Our unique culture means we believe in doing the right thing and helps us to win for our customers, planet and people. Together, we help you get what you want from your role, so you can make your working experience your own and experience beyond the everyday.
- Up to 7.5% annual bonus and up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Vacancy reference #99557
\”Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form\”
Assistant Manager, Edmonton employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager, Edmonton
✨Tip Number 1
Familiarise yourself with Wickes' products and services. Understanding the range of offerings will not only help you in conversations during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've inspired or managed a team in previous roles. Be ready to discuss specific situations where you improved customer service or resolved conflicts effectively.
✨Tip Number 3
Research the latest trends in retail management and customer service. Being knowledgeable about current practices can set you apart and show that you're proactive about improving the customer experience.
✨Tip Number 4
Network with current or former employees of Wickes if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Assistant Manager, Edmonton
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Manager position at Wickes. Tailor your application to highlight relevant experiences that demonstrate your ability to inspire a team and deliver excellent customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in fast-paced, customer-facing environments. Provide specific examples of how you've successfully managed teams or handled diverse tasks, as this will resonate with what Wickes is looking for.
Showcase Your Leadership Skills: Wickes values leadership qualities. Make sure to include instances where you have led a team, resolved conflicts, or inspired colleagues. This could be through formal roles or informal situations where you took the initiative.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company culture. Mention any specific aspects of Wickes that attract you, such as their commitment to customer service and employee wellbeing.
How to prepare for a job interview at Wickes
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to inspire and lead your team. Be prepared to share examples of how you've successfully managed a team in a fast-paced environment. Highlight any specific situations where you motivated colleagues or resolved conflicts.
✨Demonstrate Customer Focus
Wickes places a strong emphasis on customer experience. During the interview, discuss your approach to ensuring customer satisfaction. Share stories that illustrate your commitment to providing excellent service and how you've handled challenging customer interactions.
✨Be Ready for Variety
The role involves juggling multiple tasks, from assisting customers to managing deliveries. Prepare to discuss how you prioritise tasks and stay organised in a busy environment. Mention any tools or strategies you use to manage your time effectively.
✨Emphasise Safety Awareness
Safety is a key aspect of the role. Be ready to talk about your experience with health and safety protocols in a retail setting. Discuss how you ensure a safe environment for both customers and staff, and any relevant training you've completed.
