At a Glance
- Tasks: Lead the team and ensure top-notch customer service in a dynamic store environment.
- Company: Wickes is dedicated to providing exceptional home improvement solutions with a focus on sustainability.
- Benefits: Enjoy flexible working, up to 35 days leave, and various financial perks including discounts and bonuses.
- Other info: We prioritise inclusivity and wellbeing, offering support throughout the application process.
- Why this job: Join a vibrant culture that values your input and promotes personal growth while making a positive impact.
- Qualifications: Experience in fast-paced customer service roles and strong leadership skills are essential.
The predicted salary is between 27400 - 38400 € per year.
The Role...
An Assistant Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across. Due to the service that Wickes provides, you would be required to help multiple functions across the store. This could mean helping someone plan their dream bathroom one minute and then having to nip outside to help take in the delivery the next. All of this whilst ensuring everyone is kept safe.
About you...
You will have experience in running the show in a fast-paced customer facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.
What we can offer you...
Our unique culture means we believe in doing the right thing and helps us to win for our customers, planet and people. Together, we help you get what you want from your role, so you can make your working experience your own and experience beyond the everyday.
- Up to 7.5% annual bonus and up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues\' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Vacancy reference # 99425
\"Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form\"
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager, Derby
✨Tip Number 1
Familiarise yourself with Wickes' products and services. Understanding the range of items they offer, especially in home improvement, will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've inspired or managed a team in previous roles. Be ready to discuss specific situations where you improved customer service or resolved conflicts.
✨Tip Number 3
Research Wickes' company culture and values. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a good fit for their team.
✨Tip Number 4
Prepare for situational questions that reflect the fast-paced environment of the role. Think about how you would handle multiple tasks at once, such as assisting customers while managing deliveries, and be ready to share your thought process.
We think you need these skills to ace Assistant Manager, Derby
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities of an Assistant Manager at Wickes. Highlight your relevant experience in customer service and team leadership in your application.
Tailor Your CV:Make sure your CV reflects your experience in fast-paced environments and your ability to inspire a team. Use specific examples that demonstrate your organisational skills and customer service excellence.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your leadership style. Mention how you can contribute to Wickes' unique culture and values, and express your enthusiasm for the role.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key traits for an Assistant Manager.
How to prepare for a job interview at Wickes
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to inspire and lead your team. Be prepared to share examples of how you've successfully managed a team in a fast-paced environment. Highlight any specific situations where you motivated colleagues or resolved conflicts.
✨Demonstrate Customer Focus
Wickes places a strong emphasis on customer experience. During the interview, discuss your approach to ensuring customers receive top-notch service. Share anecdotes that illustrate your commitment to customer satisfaction and how you've gone above and beyond in previous roles.
✨Be Ready for Variety
The role involves juggling multiple tasks, from assisting customers to managing deliveries. Prepare to discuss how you handle diverse responsibilities and maintain organisation under pressure. Providing examples of your time management skills will be beneficial.
✨Emphasise Safety Awareness
Safety is a priority at Wickes. Be ready to talk about your understanding of safety protocols and how you've implemented them in past roles. Showing that you prioritise a safe working environment will demonstrate your alignment with the company's values.
