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- Tasks: Lead the team and ensure top-notch customer service in a dynamic store environment.
- Company: Wickes is dedicated to providing exceptional service while caring for customers, the planet, and its people.
- Benefits: Enjoy up to 35 days off, bonuses, discounts, and flexible working options.
- Why this job: Join a vibrant culture where you can inspire others and make a real impact every day.
- Qualifications: Experience in fast-paced customer service roles and strong organisational skills are essential.
- Other info: We prioritise inclusivity and wellbeing, offering various financial and health benefits.
The predicted salary is between 27400 - 30560 £ per year.
Job Title: Assistant ManagerSalary: from £27,400 Job Type: Full Time
The Role…
An Assistant Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across. Due to the service that Wickes provides, you would be required to help multiple functions across the store. This could mean helping someone plan their dream bathroom one minute and then having to nip outside to help take in the delivery the next. All of this whilst ensuring everyone is kept safe.
About you…
You will have experience in running the show in a fast-paced customer facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.
What we can offer you…
Our unique culture means we believe in doing the right thing and helps us to win for our customers, planet and people. Together, we help you get what you want from your role, so you can make your working experience your own and experience beyond the everyday.
- Up to 7.5% annual bonus and up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues\\\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Vacancy reference # 99490
\\\”Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form\\\”
Assistant Manager, Anerley employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager, Anerley
✨Tip Number 1
Familiarise yourself with Wickes' products and services. Understanding the range of offerings will not only help you in conversations during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've inspired or managed a team in previous roles. Be ready to discuss specific situations where you improved customer service or resolved conflicts effectively.
✨Tip Number 3
Research the latest trends in customer service and retail management. Being knowledgeable about current practices can set you apart and show that you're proactive about improving the customer experience.
✨Tip Number 4
Network with current or former employees of Wickes if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Assistant Manager, Anerley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and showcases your ability to manage a team in a fast-paced environment. Use specific examples that demonstrate your leadership skills and organisational abilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the role at Wickes. Mention how you can inspire and lead a team while ensuring excellent customer experiences, and relate it to your previous experiences.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, multitasking, and effective communication. These are crucial for the Assistant Manager role, so provide examples of how you've successfully used these skills in past positions.
Show Enthusiasm for the Company Culture: Demonstrate your alignment with Wickes' values and culture in your application. Mention your commitment to creating an inclusive workplace and how you can contribute to their mission of delivering the best service for customers, planet, and people.
How to prepare for a job interview at Wickes
✨Show Your Leadership Skills
As an Assistant Manager, you'll be expected to inspire and lead your team. Be prepared to share examples of how you've successfully managed a team in a fast-paced environment, highlighting your ability to motivate others and resolve conflicts.
✨Demonstrate Customer Focus
Wickes places a strong emphasis on customer experience. During the interview, discuss specific instances where you went above and beyond to ensure customer satisfaction, showcasing your commitment to delivering excellent service.
✨Be Ready for Variety
The role involves handling multiple tasks throughout the day. Prepare to discuss how you manage your time and prioritise tasks effectively, especially in a busy retail setting. This will show that you're adaptable and can handle the dynamic nature of the job.
✨Understand Wickes' Values
Familiarise yourself with Wickes' culture and values, particularly their focus on doing the right thing for customers, the planet, and people. Be ready to explain how your personal values align with theirs, which will demonstrate your genuine interest in the company.
