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For Companies At a Glance
- Tasks: Lead the team and ensure top-notch customer service in a dynamic retail environment.
- Company: Wickes is a leading home improvement retailer focused on customer satisfaction and sustainability.
- Benefits: Enjoy flexible working, up to 35 days leave, bonuses, and exclusive discounts.
- Why this job: Join a vibrant culture that values your input and promotes personal growth while making a difference.
- Qualifications: Experience in fast-paced customer service roles and strong leadership skills are essential.
- Other info: We prioritise inclusivity and wellbeing, offering support throughout the application process.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Location: Wickes, Unit 1, St James Retail Park, Stamfordham Road, Newcastle upon Tyne, NE5 2SF
The Role…
An Assistant Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across. Due to the service that Wickes provides, you would be required to help multiple functions across the store. This could mean helping someone plan their dream bathroom one minute and then having to nip outside to help take in the delivery the next, all whilst ensuring everyone is kept safe.
Employment Type: Permanent and Full-time, 39 hours per week.
About you…
You will have experience in running the show in a fast-paced customer-facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.
What we can offer you…
Our unique culture means we believe in doing the right thing and helps us to win for our customers, planet, and people. Together, we help you get what you want from your role, so you can make your working experience your own and experience beyond the everyday.
- Up to 7.5% annual bonus and up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Vacancy reference: #99122
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form.
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Assistant Manager employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with Wickes' products and services. Understanding the range of offerings will not only help you in conversations during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've inspired or managed a team in previous roles. Be ready to discuss specific situations where you improved customer service or resolved conflicts effectively.
✨Tip Number 3
Research the latest trends in retail management and customer service. Being knowledgeable about current practices can set you apart and show that you're proactive about improving the customer experience.
✨Tip Number 4
Network with current or former employees of Wickes if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Manager position at Wickes. Tailor your application to highlight relevant experiences that demonstrate your ability to inspire a team and deliver excellent customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in fast-paced, customer-facing environments. Provide specific examples of how you've successfully managed teams or handled diverse tasks, as this will resonate with what Wickes is looking for.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for customer service and leadership. Mention why you want to work at Wickes and how your values align with their culture of doing the right thing for customers, the planet, and people.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for an Assistant Manager role.
How to prepare for a job interview at Wickes
✨Show Your Leadership Skills
As an Assistant Manager, you'll be expected to inspire and lead your team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your ability to motivate others and handle challenges.
✨Demonstrate Customer Focus
Wickes places a strong emphasis on customer experience. During the interview, discuss specific instances where you went above and beyond to ensure customer satisfaction, showcasing your commitment to delivering excellent service.
✨Be Ready for Variety
The role involves handling multiple tasks throughout the day. Prepare to discuss how you manage your time and prioritise tasks effectively in a fast-paced environment, as this will be crucial for success in the position.
✨Understand Wickes' Values
Familiarise yourself with Wickes' culture and values, especially their commitment to doing the right thing for customers, the planet, and people. Be ready to explain how your personal values align with theirs and how you can contribute to their mission.