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- Tasks: Lead the team and ensure top-notch customer service in a dynamic store environment.
- Company: Wickes is dedicated to providing exceptional service while caring for customers, the planet, and our people.
- Benefits: Enjoy flexible working, up to 35 days leave, bonuses, discounts, and wellness perks.
- Why this job: Join a vibrant culture where you can inspire others and make a real impact every day.
- Qualifications: Experience in fast-paced customer service and strong organisational skills are essential.
- Other info: We prioritise inclusivity and wellbeing, offering support throughout the application process.
The predicted salary is between 28800 - 42000 £ per year.
An Assistant Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across. Due to the service that Wickes provides, you would be required to help multiple functions across the store. This could mean helping someone plan their dream bathroom one minute and then having to nip outside to help take in the delivery the next, all whilst ensuring everyone is kept safe.
About you... You will have experience in running the show in a fast-paced customer-facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.
What we can offer you... Our unique culture means we believe in doing the right thing and helps us to win for our customers, planet, and people. Together, we help you get what you want from your role, so you can make your working experience your own and experience beyond the everyday.
- Up to 7.5% annual bonus and up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
- Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working, you can read our flexible working statement or let us know when you apply, and we can talk this through as part of your application process.
Please contact us if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage, you will have an opportunity to inform us when we invite you to interview.
Assistant Manager employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with Wickes' products and services. Understanding the range of offerings will not only help you in conversations during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've inspired or motivated a team in previous roles. This will highlight your ability to lead and support colleagues effectively in a fast-paced environment.
✨Tip Number 3
Be ready to discuss how you handle customer complaints or issues. Providing specific examples of how you've resolved conflicts or improved customer experiences will illustrate your problem-solving skills and commitment to service excellence.
✨Tip Number 4
Research Wickes' culture and values, especially their focus on sustainability and inclusivity. Being able to align your personal values with those of the company can make a strong impression during your discussions.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of an Assistant Manager at Wickes. Highlight your relevant experience in customer service and team leadership in your application.
Tailor Your CV: Make sure your CV reflects your experience in fast-paced, customer-facing environments. Use specific examples that demonstrate your ability to inspire and lead a team while managing multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your organisational skills. Mention how you can contribute to Wickes' unique culture and commitment to customer satisfaction.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key traits for an Assistant Manager.
How to prepare for a job interview at Wickes
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to inspire and lead your team. Be prepared to share examples of how you've successfully motivated colleagues in previous roles, especially in fast-paced environments.
✨Demonstrate Customer Focus
Wickes values exceptional customer service. Think of specific instances where you went above and beyond for a customer, and be ready to discuss how you would handle various customer scenarios during the interview.
✨Highlight Your Organisational Skills
With the variety of tasks you'll face, being organised is key. Prepare to talk about your methods for prioritising tasks and managing time effectively, especially when juggling multiple responsibilities.
✨Emphasise Safety Awareness
Safety is crucial in any retail environment. Be ready to discuss how you've ensured safety in previous roles and how you would maintain a safe working environment for both customers and staff at Wickes.
