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For Companies At a Glance
- Tasks: Lead your team to deliver top-notch customer experiences and tackle daily challenges.
- Company: Wickes, a company committed to doing the right thing for customers and the planet.
- Benefits: Enjoy bonuses, generous leave, discounts, and a range of wellbeing perks.
- Other info: Flexible working options and a focus on inclusivity and colleague wellbeing.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in fast-paced customer service and strong organisational skills.
The predicted salary is between 28800 - 42000 £ per year.
Job Description
Our Store Assistant Managers are at the heart of our stores. This is a fast-paced, hands-on role where no two days are the same. You’ll lead from the front, support your team, and keep everything running smoothly. All while delivering a brilliant experience for our customers.
If you’re looking for a role where you can grow, take ownership and develop towards becoming a Store Manager, this could be the opportunity for you.
With plans to expand from 230 to 300 stores by 2030, we’re investing in our future, creating more opportunities for our colleagues to progress.
The role
As a Store Assistant Manager, you’re the go-to person on shift. One moment you might be helping a customer design their dream kitchen or bathroom, the next you’re supporting a delivery, or solving a customer issue. It’s a role that keeps you moving, thinking and leading all day.
You’ll play a key part across all areas of the store, including:
- Leading the store in the Store Manager’s absence
- Driving performance through sales and strong service
- Inspiring and supporting colleagues to deliver great customer service
- Keeping the store safe, legal and operationally strong
- Managing day-to-day operations
At Wickes, we operate across four key areas of the store:
- Helping customers find what they need (self-serve)
- Supporting larger home projects from design to installation (showroom)
- Delivering great service through our sales teams (assisted selling)
- Making sure orders are fulfilled smoothly (order fulfilment)
It’s a varied, hands-on role where you’ll build real leadership experience and learn every part of our business.
About you
- You’ll thrive in this role if you enjoy variety and a fast-paced environment. This is a role for someone who’s comfortable taking ownership. We’re looking for someone who:
- Has experience in a customer-facing environment
- Can lead and motivate a team, even during busy or challenging days
- Is organised, adaptable and solutions-focused
- Brings strong communication and people skills
- Takes pride in delivering a great customer experience
Experience in retail, trade, or a similar environment is essential. But it’s only as important as your behaviour and mindset.Â
What you’ll bring
- A hands-on approach and willingness to get stuck in across all areas of the store
- Problem-solving skills and resilience in a fast-moving environment
- The ability to balance customer needs, team support and operational priorities
- Confidence using systems and technology in day-to-day tasks
- A full UK driving licence and flexibility to support nearby stores when needed
What we offer
- We’ll support you to grow and develop your leadership skills, with real opportunities to progress.
- Up to 7.5% annual bonus + up to £300 per month gainshare bonus
- 6% pension contribution matched
- Up to 35 days’ holiday including bank holidays
- 20% colleague discount
- Save-as-you-earn scheme
- Life assurance
- Access to Digital GP and wellbeing support
- Discounts and cashback across a wide range of retailers
And you’ll be part of a supportive, down-to-earth culture where people genuinely look out for each other.
A few things to know
- This is a physically active, hands-on role.
- You may occasionally support nearby stores, so some flexibility and travel is needed.
- Flexible working can be discussed as part of your application.
What to do next
If you’re ready to take the next step in your retail career, build leadership experience and be part of a team that makes a real difference to customers’ homes, we'd love to hear from you.Apply today.
If you need any reasonable adjustments during the application process, please let us know here. This form is only for adjustment. General enquiries or direct CV submissions won't be accepted
Assistant Manager employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Wickes' values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their unique environment.
✨Tip Number 2
Practice your customer service scenarios! As an Assistant Manager, you'll need to handle various situations. Think of examples from your past experiences where you’ve inspired a team or resolved a customer issue, and be ready to share them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can inspire and lead a team while delivering top-notch experiences for our customers.
Tailor Your Experience: Make sure to highlight your experience in fast-paced environments. We’re looking for someone who can juggle multiple tasks, so share specific examples of how you've managed similar situations in the past.
Be Organised: Demonstrate your organisational skills in your application. We love candidates who can keep things running smoothly, so mention any tools or methods you use to stay on top of your game.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Wickes
✨Know the Role Inside Out
Make sure you understand what an Assistant Manager does at Wickes. Familiarise yourself with their customer service approach and how they handle various tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and led a team in a fast-paced environment. Think about specific situations where you motivated colleagues or resolved conflicts. This will highlight your ability to manage and support your team effectively.
✨Emphasise Your Customer Focus
Wickes values excellent customer service, so be ready to discuss how you've gone above and beyond for customers in previous roles. Share stories that illustrate your commitment to providing a great experience and how you handle challenging situations.
✨Be Ready for the Unexpected
Since the role involves juggling multiple tasks, prepare to discuss how you prioritise and manage your time. You might even want to think of a few scenarios where you had to adapt quickly to changing circumstances, as this will show your flexibility and problem-solving skills.