At a Glance
- Tasks: Deliver exceptional customer service and create a friendly shopping experience.
- Company: Join a supportive team focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, flexible hours, generous leave, and awesome discounts.
- Other info: Flexible working options available; apply now to start your journey!
- Why this job: Make a difference in customers' lives while developing your skills and career.
- Qualifications: Previous customer service experience is a plus, but a positive attitude is key.
The predicted salary is between 26500 - 30000 £ per year.
The Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world. This role will consist of 16 hours a week, primarily covering Wednesday and Thursday.
About you... Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
What can we offer you? You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
- 20% colleague discount
- Save-as-you-earn scheme
- Cashback health scheme
- Cycle to work
- Life assurance
- Peppy
- Aviva Digital GP
- Financial Education & loans
- Discount platform including savings and cash back at numerous retailers
- Savings on gym membership
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Customer Service Assistant in Andover employer: Wickes
As a Customer Service Assistant, you'll be part of a supportive and inclusive work environment that prioritises your growth and wellbeing. With comprehensive training, flexible working options, and a generous benefits package including up to 35 days of annual leave and a colleague discount, this role offers a fantastic opportunity to develop your career while ensuring every customer has a positive experience. Join us in creating a friendly atmosphere where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Andover
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations during the interview.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Assistant in Andover
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is up to date and tailored to the Customer Service Assistant role. Highlight any relevant experience you have in customer service, as this will show us you're a great fit for the position.
Show Your Personality:We love seeing a bit of personality in applications! Don’t be afraid to let your friendly and helpful nature shine through in your cover letter or application form. It’s all about creating that positive customer experience!
Follow the Instructions:Remember to attach your CV when applying through our website. Applications without a CV won’t be accepted, so double-check before hitting send to ensure everything's in order!
Ask for Adjustments if Needed:If you need any adjustments to apply, don’t hesitate to fill out the reasonable adjustment form. We want to make sure everyone has a fair chance to join our team, so just let us know how we can help!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to that in the role of a Customer Service Assistant. Be ready to share examples from your past experiences where you went above and beyond for customers.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating your ability to engage with customers effectively.
✨Highlight Relevant Experience
If you've worked in a similar role before, be prepared to discuss specific situations where you excelled. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how your experience aligns with their needs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the training process or how they measure success in customer service. It’s a great way to demonstrate your enthusiasm and commitment to providing excellent service.
