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- Tasks: Lead a dynamic team, support customers, and manage daily store operations.
- Company: Wickes, a growing retail company with a supportive culture.
- Benefits: Competitive salary, bonuses, 35 days holiday, and colleague discounts.
- Other info: Flexible working options available; great opportunities for career progression.
- Why this job: Gain hands-on leadership experience while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Our Store Assistant Managers are at the heart of our stores. This is a fast-paced, hands‑on role where no two days are the same. You’ll lead from the front, support your team, and keep everything running smoothly, all while delivering a brilliant experience for our customers. If you’re looking for a role where you can grow, take ownership and progress your career this could be the opportunity for you. With plans to expand from 230 to 300 stores by 2030, we’re investing in our future, creating more opportunities for our colleagues to progress.
The role involves being the go‑to person on shift. One moment you might be helping a customer design their dream kitchen or bathroom, the next you’re supporting a delivery, or solving a customer issue. It’s a role that keeps you moving, thinking and leading all day. You’ll play a key part across all areas of the store, including:
- Supporting the Store Managers
- Leading the store in the Store Manager’s absence
- Delivering results through sales and exceptional service
- Inspiring and supporting colleagues to deliver great customer service
- Ensuring the store safety, compliance and operational excellence for everyone
- Managing day-to-day operations
At Wickes, we operate across four key areas of the store:
- Helping customers find what they need (self‑serve)
- Supporting larger home projects from design to installation (showroom)
- Delivering great service through our sales teams (assisted selling)
- Making sure orders are fulfilled smoothly (order fulfilment)
It’s a varied, hands‑on role where you’ll build real leadership experience and learn every part of our business.
About you: You’ll thrive in this role if you enjoy variety and a fast‑paced environment. This is a role for someone who’s comfortable taking ownership. We’re looking for someone who:
- Has experience in a customer‑facing environment
- Can lead and motivate a team, even during busy or challenging days
- Is organised, adaptable and solutions‑focused
- Brings strong communication and people skills
- Takes pride in delivering a great customer experience
Experience in retail, trade, or a similar environment is essential. But it’s only as important as your behaviour and mindset.
What you’ll bring:
- A hands‑on approach and willingness to get stuck in across all areas of the store
- Problem‑solving skills and resilience in a fast‑moving environment
- The ability to balance customer needs, team support and operational priorities
- Confidence using systems and technology in day‑to‑day tasks
- A full UK driving licence and flexibility to support nearby stores when needed
What we offer: We’ll support you to grow and develop your leadership skills, with real opportunities to progress.
- Up to 7.5% annual bonus + up to ÂŁ300 per month gainshare bonus
- 6% pension contribution matched
- Up to 35 days’ holiday including bank holidays
- 20% colleague discount
- Save‑as‑you‑earn scheme
- Life assurance
- Access to Digital GP and wellbeing support
- Discounts and cashback across a wide range of retailers
And you’ll be part of a supportive, down‑to‑earth culture where people genuinely look out for each other.
A few things to know: This is a hands‑on role. You may occasionally support nearby stores, so some flexibility and travel is needed. Flexible working can be discussed as part of your application.
What to do next: If you’re ready to take the next step in your retail career, build leadership experience and be part of a team that makes a real difference to customers’ homes, we'd love to hear from you. Apply today.
Assistant Manager in Andover employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Andover
✨Tip Number 1
Get to know the company inside out! Research Wickes, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've led a team or solved a problem. Be ready to share these stories during your interview to demonstrate your hands-on approach.
✨Tip Number 3
Show your customer service chops! Prepare to discuss how you've gone above and beyond for customers in previous roles. This is key for a Store Assistant Manager, so make sure you highlight your people skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Wickes family and ready to take on this exciting role.
We think you need these skills to ace Assistant Manager in Andover
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role.
Tailor Your Application: Make sure to customise your application for the Assistant Manager position. Highlight your relevant experience in customer-facing roles and how you've led teams in the past. This will show us you're the right fit for our fast-paced environment.
Be Specific About Your Skills: We love it when candidates provide specific examples of their skills. If you’ve solved a tricky customer issue or led a successful project, tell us about it! This helps us understand how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wickes
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Assistant Manager. Familiarise yourself with the store's operations, from customer service to order fulfilment. This will help you demonstrate your knowledge and show that you're ready to take ownership.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading and motivating a team. Think of specific examples where you've inspired colleagues or resolved conflicts. This is crucial, as the role requires strong leadership, especially during busy times.
✨Emphasise Customer Experience
Since delivering a brilliant customer experience is at the heart of this role, come armed with examples of how you've gone above and beyond for customers in the past. Highlight your problem-solving skills and adaptability in challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's plans for expansion or how they support employee development. This shows your genuine interest in the company and the role, and it helps you assess if it's the right fit for you.