GP Practice Manager in Bramley

An exciting opportunity has arisen for a Practice Manager to join our dynamic team at Wickersley Medical Practice. We are a well-established, four-partner practice operating from a single site in Wickersley, Rotherham, serving approximately 7000 patients. We are seeking an accomplished, highly motivated, and experienced Practice Manager to lead our operational and strategic management. You will be responsible for providing collaborative leadership and managing all aspects of the practice, including:

• Practice finances, HR, and staff management.
• Premises management and operational oversight (including Health and Safety).
• Compliance with CQC regulations.
• Management of internal and external stakeholder relationships.

Working closely with GP Partners you will ensure the delivery of high-quality care and maintain compliance with evolving NHS contractual obligations.

Main duties of the job

• Operational Management: Lead the day-to-day running of the surgery, managing administrative and reception teams, rotas, and patient access systems.
• Financial Oversight: Manage budgets, payroll, and pension administration; maximise income via Quality and Outcomes Framework (QOF) and PCN-enhanced services.
• Compliance & Governance: Act as the lead for CQC inspections, ensuring the practice meets all statutory regulations, health and safety standards, and Information Governance (IG) requirements.
• Strategic Planning: Identify growth opportunities, lead change initiatives (such as digital transformation), and collaborate with our Primary Care Network (PCN).
• HR & Leadership: Manage recruitment, appraisals, and professional development for non-clinical staff, fostering a supportive and "no-blame" team culture.

Essential Requirements:

• Proven management experience, ideally within a healthcare or regulated service environment.
• Strong financial acumen, including budget management and financial reporting.
• Excellent communication skills with the ability to manage conflict and handle patient complaints sensitively.
• Proficiency in primary care IT systems (e.g., SystmOne).
• Experience in a previous GP Practice Manager / Assistant Practice Manager role.

About us

Wickersley Medical Practice is a well-established practice operating from purpose-built premises at Wickersley Health Centre, offering patient services to those living in Wickersley, Bramley, Sunnyside, Ravenfield, Listerdale, Whiston, Moorgate, Broom, Herringthorpe, Flanderwell and Stag. The practice is located very close to the main road network of A631, M18, M1 and A1. The practice is very well located for easy access to Rotherham, Sheffield, Doncaster, Chesterfield and Barnsley. There is a good range of housing, schools, shops, sporting facilities and other public amenities nearby. The practice falls within NHS South Yorkshire Integrated Care Board and is registered with the Care Quality Commission (CQC). The practice has been rated as "Good" overall by the CQC.

While clinically driven, the practice is financially robust, featuring a democratic, stable team committed to equal opportunities. The practice maintains a strong team ethos and a relaxed atmosphere complemented by an excellent and friendly staff. This is an opportunity to lead a financially stable, well-run practice with an excellent reputation, supportive partners, and a genuinely positive team culture - a place where your leadership can make a real and lasting impact.

Applicants must meet the English language fluency requirements of the Immigration Act 2016.

Other Benefits:

• Access to the NHS Pension Scheme.
• Annual leave entitlement + bank holidays.

Job responsibilities

Core Tasks and Functions

• Management of Human Resources: Ensure the effective recruitment, selection and induction of all new staff to ensure compliance with employment law and NHS verification of staff. Ensure Equality and Diversity rights are met. Arrange Clinical Locum cover when required and ensure mandatory verifications are completed. Complete the induction of all members associated with the training programme. Ensure staff personnel files are up to date and compliant with legislation. Develop teamwork ensuring well-run regular staff meetings and social functions. Deal with grievances and disciplinary matters as may be required in conjunction with the GP Partners. Review pay and conditions of staff and advise the partners accordingly. Ensure that all statutory requirements are fulfilled and adopt changes as and when they occur through advice and employment law changes. Ensure training needs are identified and developed with each staff member and an annual training plan is completed as part of the appraisal system. Ensure performance is managed and there is appropriate supervision of staff. Participate in clinical staff and the deputy practice managers yearly in-house appraisal and develop personal development plans. Undertake yearly appraisal of non-clinical staff. Ensure that training is carried out and an accurate training matrix is maintained. Awareness of staff training to ensure compliance with GMC standards and CQC compliance. Monitor annual leave and TOIL of staff and maintain accurate records.
• Management of Information Technology systems: Ensure development of the practices IT systems and lead the Practice in improving IT. Ensure the training of all personnel and users of the practice IT systems. Lead on Information Governance and ensure policies are up to accurate and compliant. Oversight and development of the Practice Website. Ensure confidentiality of data and conformity to the Data Protection Act and Medical Records and Reports Acts and the Freedom of Information Act. Support GP Partners in the role as the Caldecott Guardian. Manage the IT clinical appointment system. Ensure access to relevant members via NHS Smartcard. Set up new users on the clinical system. Assist with the general maintenance of the Practice website and NHS Choices information. Ensure that appropriate computer searches, audits and reports are carried out.
• Practice Planning: Participate and work with the groups determining future policy, including Integrated Care Board, Primary Care Network, Forums, Practice Managers meetings and the Federation. Develop business cases and tenders to provide future services. Explore innovative ideas for provision of services to suit the needs of the practice population and the professionals working within the practice team. Liaise with other local practices through the practice managers forum and other relevant forums. Oversee the practice income and ways to maximise profit. Liaise with Medicine Management to ensure efficient use of prescribing medication. Ensure controls of expenditure whilst ensuring necessary investment in resources. Ensure all income-generating opportunities are explored and maximised. Provide budgetary and cash flow forecasting to the partners. Ensure policies to protect the practice against fraud and financial mismanagement. Ensure correct payments and reclaims are processed. Ensure the accountancy package is completed in a timely manner and manage the practices bank account. Work together with the GP Partners and the Practice Accountant to maximise profit and keep accurate accounting records. Submit all monthly, quarterly and annual financial claims, including the CQRS system. Complete payroll monthly through the outsourced payroll services company. Raise invoices and ensure proper records are maintained for non-NHS fees. Banking. Ensure correct payment of supplies and expenses. Ensure correct billing for services and systems to reclaim monies owed. Ensure appropriate control of the petty cash account.
• Management of Partnership issues: Ensure effective partners meetings with clear agendas and action plans. Provide management advice and information to the partners in order for them to make decisions about the running of the practice. Deal with partnership changes, retirements, new appointments, legal, financial and patient-related implications. Ensure medical indemnity for all clinicians is up-to-date. Complete the Minutes of Partnership Meetings and provide admin assistance to the Practice Manager.
• Management of operational systems: Oversight of all operational systems, including the telephone system, appointments system, messages, visits, results, prescribing systems, access, incoming mail, scanning, etc. to achieve function at an optimum level all times. Manage the systems through delegation to staff team leaders. Oversight of systems under the Quality and Outcome Framework (organisational and clinical) including monitoring of points attainment. Approve and help to implement enhanced services and other contractual services. Ensure the running of systems for QOF and enhanced Services are compliant. Assist in any auditing of the processes (internal and external).
• Care Quality Commission: Advise the partners on action needed to maintain compliance with the CQC requirements, and ensure the practice systems and procedures meet the Essential Standards. Ensure policies and procedures are updated and maintained. Manage the process by which the practice maintains registration under the CQC. Support the partners through any inspection visits from the CQC. Implement and follow up any action or improvements required by the CQC in order to maintain registration. Ensure evidence is completed to ensure compliance. Oversee processes for the maintenance, repair and cleaning of premises. Ensure appropriate insurance of premises, equipment and stock. Ensure security measures of premises and personnel, including intruder alarms, fire alarms and panic buttons. Ensure risk assessments are regularly carried out and documented. Ensure all health and safety requirements are met. Ensure appropriate testing and calibration of clinical equipment as appropriate. Liaise with contractors to ensure work completed.
• Patients Services: Liaise with the Patient Participation Group. Manage and review patient satisfaction surveys. Manage patient complaints, either informal or formal, using the practices in-house complaints procedure. Ensure significant event audits are carried out. Ensure patient information is up-to-date and available, such as the practice brochure, and patient leaflets.
• Safeguarding: Act as a co-ordinator supporting all staff in conjunction with the GP Partners. Act as a Single Point of Contact (SPOC) for partner agencies. Assist Lead Clinician in updating and embedding policies and procedures. Align recruitment processes and HR Policies to include safe recruitment and retention requirements i.e. suitability for post, training and induction of existing and new staff. Arrange for appropriate staff updates/training and monitor attendance. Lead person responsible for infection prevention and control. To complete the IPC Audit Tool and liaise with the other practice leads including to implement actions. Undertake any reasonable request to support the practice in providing NHS GP services to our patients.

Person Specification

• Qualifications: Evidence of a sound education to A level standard or equivalent. Evidence of a commitment to continuing professional development. Management qualification to diploma level or above.
• Experience: Experience of management within Primary Care. Robust experience and success of communicating with and managing people. Experience of working in teams; able to promote teamwork and employee satisfaction. Working in a computer environment. Financial management experience including understanding of spreadsheets. Experience as a business manager, with knowledge of employment law and small businesses. Experience working in a management role in practice management or the NHS. Experience of strategic business planning. Experience of working with regulatory bodies and preparing for inspections.
• Knowledge and skills: Demonstrate shared values and success. Be resilient and knowing how to cope despite setbacks, barriers, or limited resources. Support new ideas and working. Time Management. Awareness of professional and personal limitations. Able to inspire confidence in others, demonstrating strong leadership qualities and acting as a positive role model to other members of the team. Strong team worker. Flexible and adaptable in approach. Ability to work flexibly to meet service needs. Demonstrate successful communicating with and managing people, both staff and Patients. Promote a culture of effective communication, communicating clearly and listening actively. Encourage clear purpose and direction so that staff understand exactly what is expected of them. Ability to identify potential areas of conflict or poor performance early on, leading difficult conversations with ease and professionalism. Understand and manage different communication styles. Ability to identify and define problems, and develop solutions. Ability to be intuitive, rational and encourage collaboration with team members. Set expectations and targets on tasks, providing support and regular follow up.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.