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- Tasks: Join our team to serve delicious coffee and food while providing excellent customer service.
- Company: Heaphy’s is a cozy café in Glastonbury, focused on local ingredients and sustainable coffee.
- Benefits: Enjoy casual dress, employee discounts, and a company pension while working flexible hours.
- Why this job: Be part of a supportive team in a friendly environment, making a real impact on guest experiences.
- Qualifications: Experience in a busy café is a plus, but we provide training for passionate individuals.
- Other info: Flexible contracts available, with shifts ranging from 16 to 32 hours per week.
Who we are
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
Heaphy’s is a small independent café in the heart of Glastonbury, serving breakfast and lunch menus celebrating locally sourced ingredients, alongside our range of speciality cakes and drinks. And we’re serious about serving a great cup of ethical, sustainable coffee!
We’re open 7 days a week for daytime hours on a rota basis from 07:30am to 17:30pm, with indoor and outdoor seating for approximately 45 covers in total. We occasionally do evening and special events.
We’re committed to providing equality of opportunity so if you have a disability, we would be happy to discuss reasonable adjustments to the job with you.
Where you’ll be working
Heaphy’s Café is based in the centre of Glastonbury in the Market Place – at the heart of the community.
What you’ll achieve with us
As a motivated, welcoming member of our front-of-house team you’ll be delivering great guest service in a friendly, relaxed environment. As a small café, our supportive team is critical to every aspect of delivering a great guest experience – you’ll spend time covering duties in all front-of-house areas including interacting with guests, taking orders and till work, washing up and cleaning duties, restocking, making beverages, clearing tables and carrying out basic food preparation service.
What you’ll be doing as part of the team
OPERATIONAL DELIVERY DUTIES:
· Preparing and service beverage and food items (training provided)
· Maintain high levels of cleanliness and hygiene at all times
· Carry out all tasks to ensure smooth operation of café and delivery of excellent guest service standards
· Assist with resolving guest complaints or queries
· Rotate and replenish café stock
· Assist in delivering service for onsite private events
FINANCE DUTIES:
· Record all food and beverage sales accurately using till system
· Carry out café close-down procedures including end-of-day reporting
HEALTH AND SAFETY DUTIES:
· Adhere to health and safety regulations set out by Heaphy’s Limited in accordance with its statutory regulations
· Ensure accidents and near misses are recorded
· Ensure equipment is used and maintained appropriately
OTHER DUTIES:
· Maintain excellent levels of communication with Catering Manager, the cafe team and broader Heaphy’s Limited team
· Attend training courses as required including fire safety, allergens, basic first aid
· Ensure cafe daily security checks are completed
· In addition to the above the post-holder may be required to undertake other reasonable duties and responsibilities to be agreed with the Catering Manager
Who we’re looking for
You’re a team player with some catering and barista experience (although training will be provided); you’ve got a passion for producing excellent coffee and celebrating local food and drink. You’re a ‘people person’ who loves interacting with customers, offering a warm, friendly service.
Essential experience
· Experience working in a busy café environment
· Barista experience (further training will be provided)
· Knowledge of coffee
· Able to make coffee at a fast past whilst maintaining great consistency
Essential skills / knowledge / qualifications
· Great communication skills – allowing you to interact with guests in a warm, friendly manner to build positive relationships
· Level 2 Food Hygiene & Safety Certificate (or willingness to complete this)
Essential behaviours
·Willingness to go the extra mile to deliver great service
· Ability to work effectively as part of a supportive team
· Comfortable with the challenges of working under pressure when things get busy and fast paced environment as well as during
· Proactively identify and complete tasks in quieter periods
Occasionally we may need to review a job description to incorporate any changes or other duties needed for the role as identified by the Catering Manager.
Job Types: Part-time, Permanent, Temporary contract, Fixed term contract, Zero hours contract
Contract length: 8 months
Salary: £12.21 per hour
Expected hours: 16 – 32 per week
Benefits:
* Casual dress
* Company pension
* Discounted or free food
* Employee discount
Schedule:
* 8 hour shift
* Day shift
* Weekend availability
.
To apply, please call our office on (phone number removed) or apply online for a call-back.
Wick Hollow Limited is a Specialist recruitment agency operating on behalf of our clients to fill vacancies. All information provided to us is securely stored and our privacy policy can be viewed online
Barista employer: Wick Hollow
Contact Detail:
Wick Hollow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista
✨Tip Number 1
Familiarize yourself with the local coffee scene and Heaphy’s menu. Knowing about their specialty drinks and locally sourced ingredients will show your passion for the role and help you connect with the team.
✨Tip Number 2
Practice your barista skills, even if it's just at home. Being able to demonstrate your ability to make a great cup of coffee during an informal chat can set you apart from other candidates.
✨Tip Number 3
Visit Heaphy’s Café before applying. Engage with the staff and customers to get a feel for the atmosphere and culture. This will not only give you insights but also show your genuine interest in the café.
✨Tip Number 4
Highlight your customer service experience in conversations. Being a 'people person' is crucial for this role, so share specific examples of how you've provided excellent service in previous jobs.
We think you need these skills to ace Barista
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Barista position at Heaphy’s. Tailor your application to highlight relevant experience in a busy café environment and your passion for coffee.
Showcase Your Experience: In your CV and cover letter, emphasize any previous barista or catering experience you have. Mention specific skills like making coffee quickly while maintaining quality, and your ability to work under pressure.
Highlight Your People Skills: Since the role involves interacting with customers, make sure to convey your strong communication skills and friendly demeanor in your application. Share examples of how you've provided excellent customer service in the past.
Express Your Willingness to Learn: Mention your eagerness to receive training and improve your skills, especially regarding coffee knowledge and food hygiene. This shows that you are proactive and committed to delivering great service.
How to prepare for a job interview at Wick Hollow
✨Show Your Passion for Coffee
Make sure to express your enthusiasm for coffee and local food during the interview. Share any experiences you have with different coffee types or preparation methods, as this will demonstrate your genuine interest in the role.
✨Highlight Your Customer Service Skills
Since Heaphy’s values great guest service, be prepared to discuss your previous experiences in customer-facing roles. Provide examples of how you've handled guest interactions, especially in busy environments.
✨Demonstrate Teamwork
Emphasize your ability to work well within a team. Share stories that showcase your collaborative spirit and how you contribute to a positive team atmosphere, especially in high-pressure situations.
✨Prepare for Practical Questions
Expect questions about food hygiene and safety, as well as operational duties. Familiarize yourself with basic food safety practices and be ready to discuss how you would maintain cleanliness and efficiency in the café.
