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- Tasks: Manage a key tech client, ensuring their success and satisfaction through strong relationships.
- Company: Whytematter is a dynamic tech company focused on delivering exceptional client experiences.
- Benefits: Enjoy hybrid work options, professional development opportunities, and a supportive team culture.
- Why this job: Be the trusted advisor for a high-profile client and drive impactful solutions in a collaborative environment.
- Qualifications: 3-5 years in Client Success or Account Management with strong communication and relationship-building skills.
- Other info: This role requires a proactive approach and technical fluency to bridge client needs with internal teams.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Social network you want to login/join with:
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Client:
WHYTEMATTER
Location:
Belfast, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
6dc258621404
Job Views:
5
Posted:
12.08.2025
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Job Description:
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Employee Log in Candidate Log in to Connect Homepage whytematter.com Mail IT/Saas · Belfast · Hybrid
Client Account Manager- Tech client
We are looking for an experienced and highly professional Client Success Manager to support a single, high-profile client within our portfolio. This is a unique opportunity to work in a dedicated capacity, acting as the client\’s trusted advisor, advocate, and primary point of contact within our business.
You’ll be responsible for building a strong, consultative relationship with this client, ensuring successful outcomes and long-term satisfaction. This is a strategic, hands-on role requiring deep collaboration with technical teams and a proactive, problem-solving approach.
Key Responsibilities
Serve as the sole point of contact for a single key client, managing the relationship day-to-day
Develop a deep understanding of the client’s business, priorities, and technical environment
Act as a bridge between the client and internal teams (engineering, product, support)
Proactively identify challenges or areas for improvement before they escalate
Drive solution adoption and value realization through continuous engagement
Lead regular meetings, status updates, and strategic reviews with client stakeholders
Track performance metrics and ensure all deliverables and SLAs are met
Manage and resolve escalations with professionalism and urgency
Provide feedback to internal teams to improve product and service delivery
Requirements
3–5+ years in a Customer Success, Account Management, or Client Services role supporting enterprise or high-profile clients
Experience working in a technical, SaaS, or B2B technology company
Strong relationship-building and stakeholder management skills
Excellent verbal and written communication skills—confident, calm, and clear under pressure
Strong organizational skills with the ability to manage complex interactions and timelines
Technically fluent—you can understand and explain product functionality and workflows
Experience working with cross-functional teams (e.g. developers, product managers, execs)
Department IT/Saas Role Client Account Manager
#J-18808-Ljbffr
Client Account Manager- Tech client employer: Whytematter
Contact Detail:
Whytematter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager- Tech client
✨Tip Number 1
Familiarise yourself with the tech industry and the specific challenges faced by SaaS companies. Understanding the landscape will help you engage in meaningful conversations during interviews and demonstrate your knowledge of the client's needs.
✨Tip Number 2
Network with professionals in the Client Account Management field, especially those who work with high-profile clients. Attend industry events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of examples from your past experiences where you successfully managed client relationships or resolved escalations. This will highlight your proactive approach and ability to handle pressure.
✨Tip Number 4
Research Whytematter and their key clients to understand their business model and values. Tailoring your discussions around how you can contribute to their success will make you stand out as a candidate who is genuinely interested in the role.
We think you need these skills to ace Client Account Manager- Tech client
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Account Management, or Client Services. Emphasise your ability to manage high-profile clients and any technical knowledge you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the client's business and your proactive approach to problem-solving. Mention specific examples of how you've successfully managed client relationships in the past.
Highlight Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively under pressure.
Showcase Technical Fluency: Mention any experience you have with SaaS or B2B technology. Be prepared to explain how you can understand and convey product functionality and workflows to clients.
How to prepare for a job interview at Whytematter
✨Understand the Client's Business
Before your interview, research Whytematter and their key client. Understand their business model, priorities, and any recent news or developments. This will help you demonstrate your interest and ability to act as a trusted advisor.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built strong relationships with clients. Highlight how you managed expectations and resolved conflicts, as this role requires excellent stakeholder management skills.
✨Demonstrate Technical Fluency
Since the role involves working closely with technical teams, be ready to discuss your understanding of SaaS products and technical workflows. You might be asked to explain complex concepts, so practice articulating these clearly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you may need to identify challenges and propose solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
