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For Companies At a Glance
- Tasks: Manage customer orders and ensure timely, accurate processing while delivering top-notch service.
- Company: Join Whyte and Mackay, a leading whisky brand with a vibrant community.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Great career progression in a fast-paced, supportive environment.
The predicted salary is between 28800 - 42000 £ per year.
Overview
Function: Customer Operations
Location: Head Office, St Vincent Street, Glasgow - Hybrid Working (2 days per week in office)
Contract: Full Time / Permanent - 35 Hours - Monday to Thursday – 08:30-17:00, Friday 08:30-13:30.
Role Reports to: Customer Operations Team Leader
Date vacancy will close: 5pm, Friday 27th February 2026. Where we receive high numbers of applications we may close vacancies early. If you think this is the right opportunity for you please don’t delay in applying!
Who we are
Born in Glasgow, made in Scotland and enjoyed around the world. Whyte and Mackay is home to a collection of multi-award-winning global whisky brands led by The Dalmore, Fettercairn, Jura and Tamnavulin. Our mission is to be a driving force in whisky, renowned for building brands that stand-out. Enabled by our brilliant community of 750 colleagues, reaching across 17 countries and counting. We’re led by our values, continuing to grow and invest and looking for great talent to join our brilliant community. Ready to hear more?
What the opportunity looks like
The Customer Specialist role is an operational role responsible for ensuring that all aspects of customer orders are processed in a timely and accurate manner. Through your organisational and relationship building skills you will deliver excellent customer service and engage effectively with both internal stakeholders and customers whilst embodying our company values.
To accomplish this you will be enthusiastic, adaptable and customer focused, with excellent communication skills to drive and deliver excellent customer service in a fast paced, changing environment. You will be comfortable to challenge the status quo, look for improvement opportunities and be driven to deliver excellence in this critical operational role through a value-added approach to customer service.
The Customer Specialist will be responsible for the administration and execution of cased and bulk orders from initiation and processing through shipping to delivery and resolution of any post-despatch issues. You will manage key customer accounts, taking action to ensure shipment of goods on time in full, completing appropriate documentation in line with country and HMRC legislative requirements and ensuring all aspects of fulfilment are supported.
You will proactively seek to add value to the supply chain by building strong relationships with internal and external stakeholders, building, and maintaining a thorough commercial understanding of designated regions and market dynamics, facilitating the most effective and economical solutions for all requests and ensuring commitment to continuous improvement in systems, procedures, people and culture.
Responsibilities:
- Act as the central point of contact for a set of allocated accounts.
- Build strong relationships with customers through excellent communication, ensuring all aspects of order fulfilment are supported.
- Processing of orders and generation of documentation through our documentation system GTA.
- Monitoring of orders from initiation to delivery.
Market Specialist (Customer Operations) in Glasgow employer: Whyteandmackayltd
Contact Detail:
Whyteandmackayltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Market Specialist (Customer Operations) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Market Specialist role. Highlight your customer service skills and adaptability, and don’t forget to show your enthusiasm for the whisky industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our brilliant community at Whyte and Mackay.
We think you need these skills to ace Market Specialist (Customer Operations) in Glasgow
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about the role and our company. Use positive language and share why you think you'd be a great fit for the Market Specialist position.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience in customer operations and any skills that match what we're looking for. We love seeing how your background aligns with our values and mission!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you stand out as a candidate.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our brilliant community at StudySmarter.
How to prepare for a job interview at Whyteandmackayltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Market Specialist in Customer Operations. Familiarise yourself with the company’s whisky brands and their values. This will help you demonstrate your enthusiasm and show that you’re genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication skills, prepare examples of how you've successfully built relationships with customers or stakeholders in the past. Think about specific situations where your communication made a difference, and be ready to share those stories.
✨Be Ready to Discuss Problem-Solving
The job involves managing orders and resolving issues, so be prepared to discuss how you handle challenges. Think of instances where you identified a problem, took action, and improved a process. This will showcase your adaptability and commitment to continuous improvement.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in this role. This shows your interest and helps you determine if the company is the right fit for you.
