HR Co-ordinator in Glasgow

The HR Coordinator is an individual contributor role responsible for providing timely, accurate, and practical HR support to colleagues, managers, and third parties. The role manages HR queries and requests, resolving them directly where possible or guiding stakeholders to the appropriate knowledge hubs and information or triaging to others. The role also delivers the end‑to‑end administration of the colleague lifecycle and supports key cyclical HR activity, absence management, and low‑complexity employee relations activity, ensuring a consistent and positive colleague experience across the business.

• HR query management and stakeholder support: Independently manage HR queries and requests from colleagues, managers, and third parties, resolving issues directly or guiding stakeholders to appropriate guidance and knowledge hubs, escalating more complex matters where required.
• End‑to‑end colleague lifecycle administration: Independently deliver accurate and timely administration across the full colleague lifecycle, including onboarding, reference checks, contract creation, starters, movers, leavers, and associated system updates.
• Absence management and low‑complexity ER support: Manage the absence management process in line with policy, supporting managers with guidance and administration, and contribute to low‑complexity employee relations activity under agreed frameworks.
• Delivery of cyclical HR activity and people interventions: Coordinate and support key cyclical HR activity such as long service awards, corporate induction, and other planned people interventions, ensuring activity is delivered accurately and on time.
• HR administration and financial processing: Manage HR administration tasks, including documentation management, invoicing, and coordination with internal and external suppliers.
• Knowledge management and self‑service support: Contribute to maintaining accurate HR content within knowledge hubs, ensuring guidance remains current and supports effective self‑service for colleagues and managers.
• Collaboration and cross‑cover within HR Operations: Work closely with other HR colleagues, maintaining familiarity with each other’s areas to provide effective cover during periods of absence.
• Continuous improvement of HR service delivery: Identify recurring queries, process gaps, or improvement opportunities and contribute ideas to improve HR processes, guidance, and service delivery.

Skills and experience that will help you be a success:

• A qualification in HR, business administration, or a related discipline is desirable but not essential.
• A sound working knowledge of HR operations and the confidence to provide accurate, practical guidance to colleagues, managers, and third parties across day‑to‑day HR activity.
• Working knowledge of core HR processes across the colleague lifecycle, including onboarding, contractual changes, starters, movers, leavers, and absence management.
• Experience managing HR queries and requests, with the ability to provide clear guidance, signpost to appropriate resources and elevate issues appropriately.
• Understanding of the importance of accuracy, confidentiality and compliance when handling colleague data and HR documentation.
• Experience supporting payroll‑related HR activity, including timely and accurate administration that supports payroll processing.
• Strong organisational skills, with the ability to manage competing priorities and cyclical HR activity.

We believe that everyone has the potential for growth in our roles! You may feel you don’t tick every box for this role, but if you believe you have relevant experiences that could help you succeed we’d much rather you apply rather than rule yourself out based on any self‑limiting beliefs!

Why join us: We offer a competitive salary, bonus package, life assurance, competitive pension, excellent product allowance, 35 days annual leave, plus enhanced family friendly policies. Rewards & Benefits page has further information. We even finish early on a Friday!