At a Glance
- Tasks: Lead engaging tours and tastings at the Jura Distillery, ensuring guests have a memorable experience.
- Company: Whyte & Mackay is a renowned whisky brand with a rich heritage and a vibrant community.
- Benefits: Enjoy competitive pay, bonuses, 35 days annual leave, and a fantastic product allowance.
- Other info: Flexible working hours, including evenings and weekends, with opportunities for growth.
- Why this job: Join a passionate team in a fun environment while sharing your love for whisky.
- Qualifications: Retail experience and excellent communication skills are preferred; a passion for whisky is essential.
Job Title: Brand Home Guide
Function: Global Marketing
Location: Jura Distillery, Isle of Jura
Job Level: (Internal Reference Only) 2
Contract: Full Time or Part Time - Permanent or Contract
Role Reports to: Brand Home Manager
Date vacancy will close: 23rd October 2026. Where we receive high numbers of applications we may close vacancies early. If you think this is the right opportunity for you please don't delay in applying!
Who we are:
Born in Glasgow, made in Scotland and enjoyed around the world. Whyte and Mackay is home to a collection of multi-award-winning global whisky brands led by The Dalmore, Fettercairn, Jura and Tamnavulin. Our mission is to be a driving force in whisky, renowned for building brands that stand-out. Enabled by our brilliant community of 675 colleagues, reaching across 17 countries and counting. We're led by our values, continuing to grow and invest and looking for great talent to join our brilliant community. Ready to hear more?
What the opportunity looks like:
The Brand Home Guide supports the Brand Home team to ensure that guests have the best experience possible while visiting the Jura Distillery. This includes hosting daily tours and tastings, serving customers in the shop as well as assisting in the running of the Jura Lodge.
We’re flexible on how this opportunity could work and are happy to consider full-time or part-time hours, on either a permanent or contract basis.
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Greet customers in a warm and friendly manner, ensuring the best levels of service at all times.
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Lead enjoyable & authentic guided tours of the distillery delivering the key messages across brand, process, history and products.
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Communicate your knowledge of Jura and the local area to deliver an authentic and entertaining tour experience.
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Conduct enjoyable tastings of Jura whiskies to visitors and invited guests.
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Ensure all customers receive the best possible service every time they visit the Brand Home.
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Assist in the maintenance and standards on the shop floor for all displays and merchandise.
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Keep stock clean and presentable at all times.
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Uphold the company values by collaborating positively with all employees.
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Provide resilience support cover with a range of housekeeping duties for the Jura Lodge.
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Ensure H&S standards are upheld and complied with on site.
Skills and experience that will help you be a success:
For this role we're looking for:
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Some previous retail experience is preferred.
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Previous experience of working with the public is preferred.
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Previous experience of cleaning is desirable, including the use of chemicals and using cleaning machinery safely.
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A love of whisky is preferred.
We believe that everyone has the potential for growth in our roles! You may feel you don't tick every box for this role, but if you believe you have relevant experiences that could help you succeed we'd much rather you apply rather than rule yourself out based on any self-limiting beliefs!
Why join us:
We offer a competitive salary, bonus package, life assurance, competitive pension, excellent product allowance, 35 days annual leave, plus enhanced family friendly policies. Our Rewards & Benefits page has further information.
Our application process:
If you like what you’ve read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert.
Our team read each and every application, therefore you'll hear back from us in due course.
Candidate guidance on the use of AI in the application and screening process can be found on our career site.
Should you require any adjustments to our recruitment process to help you be at your best then please contact us at HRTeam@whyteandmackay.com and we'll do what we can to support.
Brand Home Guide employer: Whyte & Mackay
Whyte & Mackay is an exceptional employer, offering a dynamic work culture that prioritises sustainability and innovation in the heart of Glasgow. Employees benefit from a collaborative environment that fosters professional growth and development, with unique opportunities to make a tangible impact on environmental initiatives within the distilling industry. Join us to be part of a forward-thinking team dedicated to shaping a greener future while enjoying the rich heritage of our whisky brands.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Home Guide
✨Tip Number 1
Familiarise yourself with the Jura Distillery and its history. Knowing key facts about the distillery and its whisky production will help you engage with guests and deliver authentic tours.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves interacting with the public, demonstrating a friendly and approachable attitude will make a great impression during any informal interactions or networking opportunities.
✨Tip Number 3
Network within the whisky community. Attend local whisky events or tastings to meet people in the industry. This can provide valuable insights and connections that may help you stand out as a candidate.
✨Tip Number 4
Be prepared to showcase your passion for whisky. Whether through personal anecdotes or knowledge of different brands, showing genuine enthusiasm can set you apart from other candidates during interviews or casual conversations.
We think you need these skills to ace Brand Home Guide
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of the Brand Home Guide. Familiarise yourself with the key tasks such as hosting tours, conducting tastings, and providing excellent customer service.
Tailor Your CV:Highlight any relevant experience in retail or customer service on your CV. Emphasise your communication skills and any knowledge of the whisky industry to align with the job requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for whisky and your ability to engage with customers. Mention specific experiences that demonstrate your suitability for the role and how you can contribute to the team.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Whyte & Mackay
✨Show Your Passion for Whisky
Make sure to express your enthusiasm for whisky during the interview. Share any personal experiences or knowledge you have about the industry, as this will demonstrate your genuine interest in the role and the brand.
✨Prepare for Customer Interaction Scenarios
Since the role involves engaging with guests, be ready to discuss how you would handle various customer service situations. Think of examples from your past experiences where you provided excellent service or resolved issues effectively.
✨Know the Brand and Its History
Research Whyte & Mackay and its brands thoroughly. Familiarise yourself with their history, values, and key products, especially Jura whisky. This knowledge will help you answer questions confidently and show that you are a good fit for the company culture.
✨Demonstrate Flexibility and Team Spirit
Highlight your willingness to work flexible hours, including evenings and weekends. Discuss any previous experiences where you collaborated with a team to achieve common goals, as teamwork is essential in this role.
