At a Glance
- Tasks: Host engaging tours and tastings at the Jura Distillery, ensuring guests have an unforgettable experience.
- Company: Join Whyte and Mackay, a leading whisky brand with a rich heritage and global presence.
- Benefits: Enjoy competitive salary, bonus, 35 days leave, and great product perks.
- Other info: Flexible hours with opportunities for growth in a vibrant work environment.
- Why this job: Be part of a passionate team and share your love for whisky with visitors.
- Qualifications: Customer service experience preferred; enthusiasm and a friendly attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
The Brand Home Guide supports the Brand Home team to ensure that guests have the best experience possible while visiting the Jura Distillery. This includes hosting daily tours and tastings, serving customers in the shop as well as assisting in the running of the Jura Lodge.
- Greet customers in a warm and friendly manner, ensuring the best levels of service at all times.
- Ensure all customers receive the best possible service every time they visit the Brand Home.
- Set up and break down tastings, clean glassware and clear up after guests.
- Lead enjoyable & authentic guided tours of the distillery delivering the key messages across brand, process, history and products.
- Demonstrate a pride and passion for Jura Distillery & Jura Whisky.
Skills and experience that will help you be a success:
- Some retail or customer service experience is preferred.
- Previous experience of working with the public is preferred.
- Previous experience of cleaning is desirable, including the use of chemicals and using cleaning machinery safely.
- Ability to impart knowledge and entertain visitors whilst delivering an authentic tour experience are essential.
- Passionate about customer service.
We believe that everyone has the potential for growth in our roles! You may feel you don't tick every box for this role, but if you believe you have relevant experiences that could help you succeed we'd much rather you apply rather than rule yourself out based on any self‑limiting beliefs!
We offer a competitive salary, bonus package, life assurance, competitive pension, excellent product allowance, 35 days annual leave, plus enhanced family friendly policies.
If you like what you’ve read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert.
Should you require any adjustments to our recruitment process to help you be at your best then please contact us at HRTeam@whyteandmackay.com and we'll do what we can to support.
Brand Home Guide employer: Whyte and Mackay
Whyte and Mackay is an exceptional employer, offering a vibrant work culture at the picturesque Jura Distillery, where employees can immerse themselves in the rich heritage of whisky-making. With a strong focus on employee growth, competitive benefits including generous annual leave, and a supportive environment that values passion for customer service, joining our team means being part of a community dedicated to excellence and innovation in the whisky industry.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Home Guide
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Whyte and Mackay. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Whyte and Mackay
Don't be shy about reaching out to Whyte and Mackay directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Brand Home Guide
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Whyte and Mackay and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Whyte and Mackay
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
