At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a 230-year-old iconic brand at the heart of the high street.
- Benefits: Enjoy 33 days of holiday, up to 50% employee discounts, and wellness support.
- Why this job: Be part of a supportive culture that values personal development and community involvement.
- Qualifications: Retail leadership experience preferred; strong communication and team motivation skills required.
- Other info: Flexible approach needed to support other stores in the area.
The predicted salary is between 30000 - 42000 £ per year.
As a Store Leader in our Cleveleys store, youll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud theyre starting and sharing their journeys with us, whether its their first job, their first day at school, or their first birthday. What being a Store Leader is all about: Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan Reviewing the trading plan with your Cluster Manager and using the scorecard to set and agree key actions and priorities that will lead to success for your store – reporting back to your team on store, cluster and area performance Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally Creating a culture of learning, support and recognition – spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome Working with Head Office to share your knowledge of the local environment to maximise local opportunities and community involvement What our Store Leadership Team would love to see: Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPIs such as ATV and TPC Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor Flexibility of approach that will allow you to support other stores in the area when needed Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority Experience of supporting employee training and development, and motivating teams adopting an engage rather than tell approach How we reward our teams: We know youll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, holidays (Management – 33 days including bank holidays) and employee discounts (up to 50%), well reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial. About us: WH Smith has a remarkable heritage and we have occupied our place as the Hub of the High Street and in our customers hearts for 230 years. But this doesnt mean that were resting on our laurels Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores. WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us. JBRP1_UKTJ
WHSmith | Store Leader employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WHSmith | Store Leader
✨Tip Number 1
Familiarize yourself with WHSmith's values and mission. Understanding what makes us unique will help you align your leadership style with our company culture, which is crucial for a Store Leader role.
✨Tip Number 2
Showcase your experience in leading teams in fast-paced environments. Be ready to share specific examples of how you've motivated your team and achieved KPIs like ATV and TPC in previous roles.
✨Tip Number 3
Prepare to discuss your approach to employee development. Think about how you've previously supported training initiatives and created a culture of recognition within your teams.
✨Tip Number 4
Highlight your flexibility and willingness to support other stores. Being adaptable is key in retail, so be ready to explain how you've successfully managed multiple priorities in the past.
We think you need these skills to ace WHSmith | Store Leader
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Store Leader at WHSmith. Highlight your leadership experience and how it aligns with their expectations in your application.
Showcase Relevant Experience: Emphasize your current or recent retail leadership experience, especially in fast-paced environments. Use specific examples to demonstrate your ability to meet KPIs and lead a team effectively.
Highlight Team Development Skills: Discuss your experience in supporting employee training and development. Illustrate how you've motivated teams and created a culture of learning and recognition in previous roles.
Express Your Passion for Customer Service: Convey your commitment to exceptional customer service. Share examples of how you've engaged with customers and created a positive shopping experience in your past positions.
How to prepare for a job interview at WHSmith
✨Show Your Leadership Skills
As a Store Leader, it's crucial to demonstrate your leadership experience. Share specific examples of how you've successfully led a team in a fast-paced retail environment, focusing on your ability to inspire and motivate others.
✨Know Your KPIs
Familiarize yourself with key performance indicators like ATV (Average Transaction Value) and TPC (Transactions Per Customer). Be prepared to discuss how you have used these metrics in previous roles to drive results and improve store performance.
✨Emphasize Team Development
Highlight your experience in supporting employee training and development. Discuss how you've created a culture of learning and recognition in your past roles, and be ready to share strategies for helping colleagues grow their skills.
✨Engage with the Community
Since community involvement is important for WHSmith, think about ways you've engaged with local opportunities in previous positions. Be ready to discuss how you can leverage your knowledge of the local environment to benefit the store and its customers.