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- Tasks: Lead a dynamic team at Costa Coffee, delivering exceptional customer service and creating memorable experiences.
- Company: Join WHSmith, a growing brand with a rich heritage in hospitality.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive work environment.
- Why this job: Inspire your team while making a real impact on customer journeys every day.
- Qualifications: Experience in hospitality leadership and a passion for coffee.
- Other info: Be part of an inclusive culture that values personal growth and wellbeing.
The predicted salary is between 24000 - 28000 £ per year.
Our teams work hard to make customer and colleague journeys in life possible, we offer our amazing products to everyone on any of life's journeys. We are particularly proud of the great partnerships we have with Costa Coffee. WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services.
As a Team Leader in our Costa Coffee Warrington Hospital store, you'll lead and inspire your team to provide exceptional customer service and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud they're starting and sharing their journeys with us.
What being a Team Leader is all about:
- As a Barista Maestro you'll be the Team Leader inspiring the team every day, keeping customer service at the heart of everything you do, dedicated to creating incredible experiences for our customers whilst driving sales and commerciality.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness, in an environment where everyone feels valued and welcome.
- Keeping teams up to date on store business performance and appropriately challenging what can be done to improve.
- Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally.
- A passion for coffee and a pride for making the perfect drink, for every customer, every time!
Current Team Leader / Barista (or equivalent) in a fast-paced hospitality retailer or similar environment. Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor. Proven people development experience, focused on fostering a supportive, productive, efficient and inclusive environment. Someone who can energise, influence and motivate the team to deliver exceptional service and performance. Strong organisation skills and someone who is proactive and able to prioritise well, in a fast-paced retail environment.
We know you'll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we'll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Team Leader in Warrington employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Warrington
✨Tip Number 1
Get to know the company culture! Before your interview, check out WHSmith's social media and website. Understanding their values and how they operate will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired your team or improved customer service. We want to hear about your experiences, so be ready to share them in a way that highlights your skills as a Team Leader.
✨Tip Number 3
Show your passion for coffee! If you're applying for a role at Costa Coffee, let your love for coffee shine through. Talk about your favourite drinks, any barista skills you have, and how you can create amazing experiences for customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Leader in Warrington
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Share any experiences you've had in the hospitality industry and how they fuelled your passion for creating the perfect drink. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional customer experiences.
Highlight Your Leadership Skills: As a Team Leader, it's crucial to demonstrate your ability to inspire and motivate others. Use your application to share specific examples of how you've led a team in the past, focusing on how you’ve fostered a supportive and inclusive environment. We’re all about teamwork here, so show us how you can energise your colleagues!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and fluff; instead, focus on what makes you a great fit for the role. Remember, we want to know why you’re the best person for the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture right there. Don’t miss out on this opportunity!
How to prepare for a job interview at WHSmith
✨Know Your Coffee
As a Team Leader in a Costa Coffee store, having a solid understanding of coffee and its preparation is crucial. Brush up on different coffee types, brewing methods, and the importance of quality ingredients. This knowledge will not only impress your interviewers but also show your passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your colleagues, resolved conflicts, or improved team performance. Highlighting these experiences will demonstrate your ability to inspire and develop others, which is key for this position.
✨Emphasise Customer Service Excellence
Since customer service is at the heart of this role, be ready to discuss your approach to creating exceptional customer experiences. Share stories that illustrate your commitment to service, how you handle difficult customers, and ways you've gone above and beyond to ensure satisfaction.
✨Understand the Business
Familiarise yourself with WHSmith's business model, especially in the context of their partnerships and growth areas like airports and hospitals. Being able to discuss how you can contribute to their success and improve store performance will set you apart as a candidate who is genuinely interested in the company's future.