Finance & Operations Assistant in Tiverton

Overview
Cult Pens is a leading UK-based ecommerce retailer specialising in premium writing instruments, fine stationery, and creative tools. We serve a passionate global customer base who care deeply about quality, performance, and presentation. As such, accuracy, organisation, and operational excellence are critical to everything we do.

Role
We are looking for a Finance & Operations Assistant to support the day-to-day running of the business across finance, ecommerce operations, and supplier management. This is a hands-on role at the heart of the business, ideal for someone who enjoys working with both numbers and processes in a fast-moving ecommerce environment.

What you will be doing

• Finance
  • Processing high volumes of purchase invoices across a diverse international supplier base (including specialist pen and stationery brands).
  • Maintaining accurate supplier accounts and resolving queries promptly and professionally.
  • Liaising with the parent company on supplier statements, payment runs, and reconciliations.
  • Raising and managing purchase orders for non-trade suppliers.
  • Supporting the preparation of financial, sales, and margin reports across product categories.
  • Assisting with reconciliations between systems (e.g. Shopify, payment providers, finance systems).
• Operations & Ecommerce
  • Supporting day-to-day Shopify administration and product updates.
  • Assisting with sales, margin, and category performance reporting (e.g. pens, inks, paper, art supplies).
  • Monitoring stock levels across a wide SKU range and highlighting discrepancies, slow movers, or availability risks.
  • Supporting the execution of promotions, product launches, and key trading periods (e.g. seasonal campaigns, new brand launches).
  • Working cross-functionally with marketing, merchandising, and customer service to ensure smooth operations and a high-quality customer experience.

What we are looking for

• Strong attention to detail, comfortable working with precision across both financial data and product information.
• Numerically confident, with solid Excel skills (e.g. lookups, basic analysis).
• Highly organised, with the ability to prioritise and meet deadlines in a fast-paced ecommerce environment.
• Proactive and hands-on, with a willingness to take ownership and improve processes.
• Interest in ecommerce and retail.
• Comfortable working across multiple systems and collaborating with different teams.

How we reward our teams

• Annual bonus based on company and personal performance.
• Hybrid working model from home and in the office.
• 24 Days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday.
• Finish at 4pm on a Friday.
• Cycle to work scheme.

About us
Celebrating over 230 years, we’re proud to have grown and evolved into a globally recognised brand present in over 30 countries around the world. This role sits at the centre of Cult Pens, helping ensure financial accuracy while supporting the smooth day-to-day running of ecommerce operations. Your work will directly impact how effectively the business operates and scales. We’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best.