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For Companies At a Glance
- Tasks: Lead and mentor a team to enhance customer experiences and drive sales.
- Company: Join WHSmith, a leading brand in travel retail with a focus on innovation.
- Benefits: Enjoy competitive salary, 33 days holiday, and up to 50% employee discounts.
- Why this job: Make every journey better while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in sales and team management, with a passion for customer service.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
WHSmith Birmingham, England, United Kingdom
InMotion Operations Manager – WHSmith
At WHSmith, our goal is to make every journey better, and at the heart of this are our people, customers, and partners. As an InMotion Operations Manager, you will play a key role in delivering operational, customer, and people excellence, ensuring each customer’s journey is enhanced by a seamless experience.
Overview
What being an InMotion Operations Manager is all about:
People
- Developing and mentoring your team in customer service and selling skills, ensuring expertise in product knowledge and sales techniques.
- Conducting performance reviews and inductions, setting clear objectives and identifying areas for improvement.
- Holding regular 1:1s with InMotion colleagues to highlight performance and opportunities for growth.
- Providing ongoing feedback and support to help your team achieve their potential and support succession planning.
- Fostering a diverse and inclusive environment that prioritises wellbeing, teamwork, and open communication.
- Ensuring compliance with HR processes, legal requirements, and people policies, overseeing recruitment to select the best talent.
Plan
- Driving commercial excellence, maximising sales, adapting to seasonal and customer trends, and collaborating with commercial teams to shape future sales strategies.
- Leveraging the InMotion format, shaping the customer selling strategy for future growth.
- Ensuring compliance and coaching your team to meet operational targets, collaborating with support functions to achieve everyday compliance.
- Monitoring service level agreements and build relationships with partners to ensure mutual success.
- Managing costs effectively, ensuring expenditures stay within budget, and work on annual budgets to maximize profitability.
- Regularly updating leaders on operational performance, identifying risks and offering solution-driven leadership.
- Driving consistent performance across stores, closing performance gaps with action and leadership.
- Analysing data and communicating clear plans, mentoring leaders to develop similar skills.
Customer
- Influencing decisions for the benefit of customers and profitability, promoting a data-driven decision-making culture within your team.
- Role-modelling exceptional customer service, ensuring every team member is skilled in sales, queue management, and customer interactions.
- Contributing to innovation by sharing ideas and feedback with the support centre and collaborating on projects.
- Building strong relationships with landlords, fostering trust and pride in the partnership.
- Leading investor visits, showcasing WHSmith Travel’s best offerings and strengthening the company’s reputation as a partner of choice.
- Cultivating community relationships, supporting local charities and schools to enhance brand awareness and reputation.
- Understanding the market where your stores operate, tailoring your approach to meet customer needs and increase conversion rates.
Benefits
- Competitive salary, pension scheme, and 33 days holiday (including bank holidays).
- Employee discounts (up to 50%) and deals from retail partners for savings on dining, entertainment, and more.
- Employee Assistance Programme to support physical, mental, and financial wellbeing.
About WHSmith
With a rich heritage, WHSmith continues to grow, particularly in airports, hospitals, rail stations, and motorway services. Our InMotion brand is leading the way in digital accessories, offering an exceptional customer experience. We have established strong partnerships with brands like M&S and Costa Coffee to broaden our customer offerings across the UK. As we grow, our mission remains simple: to make every journey better.
We are proud to be an inclusive employer, where our colleagues are welcome and free to be themselves.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries: Telecommunications
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Store Operations Manager employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that InMotion Operations Manager role.
✨Tip Number 2
Prepare for those interviews! Research WHSmith and understand their values and goals. Think about how your experience aligns with their mission to enhance customer journeys. Show them you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for management roles and be ready to discuss your leadership style and how you develop teams. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the WHSmith family. Let’s make every journey better together!
We think you need these skills to ace Store Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the InMotion Operations Manager role. Highlight your experience in people management, customer service, and operational excellence, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use numbers and examples to illustrate how you’ve driven sales or improved team performance.
Be Authentic: Let your personality shine through in your application. We value authenticity, so don’t be afraid to show us who you are and what makes you passionate about enhancing customer journeys.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at WHSmith
✨Know Your Stuff
Before the interview, dive deep into WHSmith's values and the InMotion brand. Understand their mission to enhance customer journeys and be ready to discuss how your experience aligns with their goals. This shows you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Store Operations Manager, you'll need to demonstrate your ability to mentor and develop a team. Prepare examples of how you've successfully led teams in the past, focusing on performance reviews, coaching, and fostering a positive work environment.
✨Be Data-Driven
WHSmith values a data-driven approach, so come equipped with examples of how you've used data to drive sales or improve customer experiences. Discuss specific metrics you've tracked and how they influenced your decisions.
✨Engage with Customer Experience
Since enhancing customer journeys is key for WHSmith, think of ways you've improved customer service in previous roles. Be ready to share innovative ideas that could benefit the InMotion brand and demonstrate your commitment to exceptional service.
