Store Leader

As a Store Leader in our Croydon store, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud they’re starting and sharing their journeys with us, whether it’s their first job, their first day at school, or their first birthday.

What being a Store Leader is all about:

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan

• Reviewing the trading plan with your Cluster Manager and using the scorecard to set and agree key actions and priorities that will lead to success for your store – reporting back to your team on store, cluster and area performance

• Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally

• Creating a culture of learning, support and recognition – spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome

• Working with Head Office to share your knowledge of the local environment to maximise local opportunities and community involvement

• Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV and TPC

• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor

• Flexibility of approach that will allow you to support other stores in the area when needed

• Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority

• Experience of supporting employee training and development, and motivating teams adopting an ‘engage’ rather than ‘tell’ approach

• Company pension

• Employee discount

WHSmith

34 North End, Croydon CR0 1UB

Full-time