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- Tasks: Lead a dynamic team to deliver exceptional customer service and maintain high shop standards.
- Company: Join WHSmith, a well-established brand with exciting new partnerships in food-to-go.
- Benefits: Enjoy free meals, competitive salary, 33 days holiday, and exclusive staff discounts.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences every day.
- Qualifications: Proven leadership experience in hospitality and strong customer service skills required.
- Other info: Be part of a growing company with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
WHSmith are proud to announce an exciting new partnership with a popular food-to-go bakery, bringing even greater choice, convenience, and service to our customers. We’re now looking for a Shop Manager who will inspire and motivate the team to deliver fast, friendly, and consistently high-quality service. You’ll play a key role in ensuring every customer enjoys an exceptional experience when shopping with us. Our teams work hard to support customers and colleagues alike, offering our fantastic products to everyone on life’s many journeys.
No two days are ever the same, but a typical day might include a combination of the following:
- Leading the team to deliver amazing results and maintaining excellent standards of the shop.
- Driving a high performing team to achieve great sales results.
- Driving high performance through recruitment, training/development and colleague engagement.
- Keeping a close eye on payroll controls, waste controls and customer service standards.
- Rolling your sleeves up and getting involved in food preparation as well as serving customers.
- Maintaining a clean, well-stocked and welcoming shop, creating a sense of pride within the store, ensuring the customer experience and facilities are of a good standard.
- Playing a key role in making sure that your colleagues are supported, setting measurable targets which are reviewed regularly.
What our Shop Leadership Team would love to see:
- Proven experience as a Leader in a hospitality environment, ideally at a Store Manager level.
- Strong expertise in delivering excellent customer service.
- Solid background working in a food-to-go/retail environment.
- Confident in delivering all food-safety requirements, ensuring full compliance and robust due-diligence practices.
- Ability to energise, influence and motivate the team to deliver exceptional service and performance.
- Excellent organisation skills with a proactive approach and the ability to prioritise well in a fast-paced food to go/retail environment.
- Strong stakeholder management experience, ability to influence and communicate with your team, peers, support centre colleagues and senior stakeholders.
How we reward our teams:
We know you’ll work hard to make the shop a success and keep our customers happy, with every shift we’ll provide a free meal and drink. As well as your salary, pension scheme, holidays (Management - 33 days including bank holidays) staff discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About Us:
WHSmith has a remarkable heritage, and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech.
Shop Manager employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Get to know the company inside out! Research WHSmith and their new partnership with the bakery. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've inspired a team or improved customer service. Be ready to share these during interviews to demonstrate your fit for the Shop Manager role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you, which could give you an edge in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the WHSmith family and contributing to our exciting journey.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've inspired and motivated others in a fast-paced environment, so share specific examples that showcase your leadership style.
Customer Service is Key: Since delivering excellent customer service is at the heart of what we do, be sure to include any relevant experiences where you’ve gone above and beyond for customers. We love hearing about those moments that made a difference!
Be Specific About Your Experience: Tailor your application to reflect your background in food-to-go or retail environments. We’re looking for solid examples of how you’ve managed operations, maintained standards, and driven sales, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WHSmith
✨Know Your Stuff
Before the interview, make sure you’re familiar with WHSmith and their new partnership with the bakery. Understand their values and how they aim to enhance customer experience. This will show your genuine interest in the role and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led a team in a fast-paced environment. Highlight your ability to motivate and inspire others, as well as any successful strategies you've implemented to improve customer service or sales results.
✨Demonstrate Customer Focus
Prepare to share stories that illustrate your commitment to excellent customer service. Think about times when you went above and beyond for a customer or resolved a challenging situation effectively. This will resonate well with their focus on delivering exceptional experiences.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
