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- Tasks: Lead a team to deliver exceptional customer service and achieve business goals.
- Company: WHSmith is a growing retailer with a rich heritage, partnering with brands like Selfridges and Harrods.
- Benefits: Enjoy 33 days holiday, up to 50% employee discounts, and support for your wellbeing.
- Why this job: Join a vibrant culture focused on development, recognition, and making every journey better.
- Qualifications: Retail leadership experience preferred; strong communication and team motivation skills required.
- Other info: A passion for books and stationery is essential for this role.
The predicted salary is between 28800 - 43200 £ per year.
The Trafford Centre, Trafford Park, Stretford, Manchester M17 8AA, UK Req #220
16 July 2025
As a Store Operations Manager within the Trafford Selfridges Store, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives, and create a working environment that helps our colleagues develop and achieve. We want you, our customers, and our colleagues to be proud to share their journeys with us.
What being a Selfridges Concession Manager is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan
- Creating a culture of learning, support and recognition – spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
- Working with our Support Centre to share your knowledge of the local environment to maximise local opportunities and community involvement
- Creating a sense of pride within the store to ensure both colleagues and customers facilities are of a good standard, and that we are operating safely and legally
- Developing an excellent working relationship with our brand partner Selfridges, ensuring we are meeting their expectations and driving the KPI\’s they set us
- Providing and leading the team to deliver an exceptional level of service at all times
- Having an interest in Books and Stationery is important for this role
- An ability to provide exceptional visual merchandising skills and an eye for strong displays is required
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV, CRM etc
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
- Flexibility of approach that will allow you to support other stores in the area when needed
- Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority and with our brand partner Selfridges
- Experience of supporting employee training and development, and motivating teams adopting an ‘engage’ rather than ‘tell’ approach
How we reward our teams:
We know you’ll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, holidays (Management – 33 days including bank holidays) (Hourly paid 6.6 weeks including bank holidays) and employee discounts (up to 50%), we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our department stores, airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of Selfridges, Harrods, M&S and Costa Coffee, which ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
PLEASE INCLUDE A COVER LETTER WITH ALL APPLICATIONS.
- The Trafford Centre, Trafford Park, Stretford, Manchester M17 8AA, UK
#J-18808-Ljbffr
Selfridges Trafford Concession Manager employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Selfridges Trafford Concession Manager
✨Tip Number 1
Familiarise yourself with the Selfridges brand and its values. Understanding their customer service ethos and how they engage with customers will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully motivated teams in previous roles. Be ready to discuss specific situations where you led from the front and achieved results.
✨Tip Number 3
Network with current or former employees of WHSmith or Selfridges. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Demonstrate your passion for books and stationery during your interactions. Share your personal experiences or knowledge about the industry to show that you're genuinely interested in the role.
We think you need these skills to ace Selfridges Trafford Concession Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail leadership experience, especially in fast-paced environments. Emphasise your knowledge of KPIs and any specific achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: Include a cover letter with your application that outlines your passion for retail and your interest in the Concession Manager role. Mention your experience in developing teams and creating a positive work environment, as well as your interest in books and stationery.
Showcase Your Leadership Style: In your application, describe your leadership style and how you engage and motivate your team. Provide examples of how you've successfully led teams in the past and how you plan to create a culture of learning and support at Selfridges.
Highlight Community Engagement: Discuss any previous experience you have with community involvement or local opportunities. This will show your understanding of the importance of building relationships within the local environment, which is key for this role.
How to prepare for a job interview at WHSmith
✨Show Your Leadership Skills
As a Concession Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on how you inspired and motivated them to achieve their goals.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to retail, such as Average Transaction Value (ATV) and Customer Relationship Management (CRM). Be ready to discuss how you've used these metrics to drive results in previous roles.
✨Emphasise Team Development
Highlight your experience in training and developing team members. Discuss specific instances where you've adopted an 'engage' approach rather than just 'tell', showcasing your ability to foster a supportive learning environment.
✨Demonstrate Your Passion for Books and Stationery
Since an interest in books and stationery is important for this role, be prepared to share your personal experiences or favourite products. This will show your genuine enthusiasm and help you connect with the interviewers.
