Working hours: 20 per week. Candidates must be flexible across all 7 days.
WH Smith has a remarkable heritage, occupying its place as the Hub of the High Street and in our customers’ hearts for 230 years. We continuously strive to enhance customer and colleague journeys by offering cards and gifts for milestones, books for escape and education, and communication and currency services in our Post Office Stores.
As a Sales Assistant, you’ll provide exceptional customer service and work independently or as part of a team to maintain our store standards. We want our customers and colleagues to be proud to start and share their journeys with us, whether it’s their first job, first day at school, or first birthday.
What being a Sales Assistant involves:
- Delivering exceptional customer service to all customers
- Carrying out stock replenishment and ensuring all areas of the store remain tidy and inviting
- Maintaining high standards of display and visual merchandising to help customers find what they’re looking for easily
- Supporting colleagues as part of a team
What we look for:
- A passion for providing customers with an exceptional experience
- Confidence in communicating within the team
- Motivation to achieve excellent results and standards
- Adaptability to meet company requirements and goals
Our rewards include:
Alongside your salary, pension scheme, paid annual leave, and employee discounts, we offer deals from retail partners to help you save money and create memories—whether enjoying a meal, an adventurous day out, or tickets to the latest blockbuster.
Our Employee Assistance Programme provides support and guidance for your wellbeing—physical, mental, or financial.
WHSmith is proud to be an inclusive employer. We want our colleagues to feel welcome and free to be themselves with us.
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StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant Kingston Upon Thames
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including WHSmith, may even transition seasonal workers into permanent positions if you impress them!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like WHSmith that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at WHSmith will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about WHSmith and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at WHSmith
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at WHSmith, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at WHSmith!
