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- Tasks: Deliver exceptional customer service and maintain store standards.
- Company: Join WHSmith, a beloved high street staple with 230 years of heritage.
- Benefits: Enjoy employee discounts, paid leave, and wellness support.
- Why this job: Be part of a team that celebrates milestones and creates memorable experiences.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Flexible hours with weekend shifts; perfect for students seeking experience.
Working hours 8 weekends but must do extra during the week.
WH Smith has a remarkable heritage and we have occupied our place as the Hub of the High Street and in our customers’ hearts for 230 years. Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers and our colleagues to be proud they’re starting and sharing their journeys with us, whether it’s their first job, their first day at school, or their first birthday.
What being a Sales Assistant is all about:
- Delivering an exceptional customer service to all customers
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers
- Meeting high standards of display and visual merchandising helping customers find what they’re looking for easily
- Being part of a team supporting colleagues
What our Stores would love to see:
- A passion for customers having an exceptional experience in store
- Confident in communicating within the team
- Motivated to achieve fantastic results and standards
- Adaptable to meet company requirements and goals
How we reward our teams:
We know you’ll work hard to make WHSmith a success and our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Sales Assistant employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with WHSmith's product range and services. Understanding their offerings will help you engage with customers more effectively and demonstrate your passion for providing exceptional service.
✨Tip Number 2
Showcase your teamwork skills during the interview. Be ready to share examples of how you've successfully collaborated with others in previous roles, as this is crucial for supporting colleagues in a busy retail environment.
✨Tip Number 3
Prepare to discuss how you handle customer complaints or difficult situations. Highlighting your problem-solving abilities will show that you're motivated to achieve fantastic results and maintain high standards.
✨Tip Number 4
Demonstrate your adaptability by discussing times when you've had to adjust to new challenges or changes in the workplace. This will align well with WHSmith's need for employees who can meet company requirements and goals.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what WH Smith is looking for in a Sales Assistant. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the job. Emphasise any previous roles in retail or customer service, and showcase your ability to work both independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for providing exceptional customer service. Mention specific examples from your past experiences that demonstrate your ability to meet high standards and work well with colleagues.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at WHSmith
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what WHSmith values.
✨Demonstrate Teamwork Skills
Since being part of a team is crucial for this role, prepare to discuss how you've successfully collaborated with colleagues in previous jobs. Highlight any specific instances where teamwork led to achieving great results.
✨Be Ready to Discuss Adaptability
WHSmith looks for candidates who can adapt to changing situations. Think of examples where you had to adjust your approach or strategy in response to new challenges, and be ready to share these during the interview.
✨Understand Visual Merchandising
Familiarise yourself with the basics of visual merchandising, as it's an important aspect of the Sales Assistant role. Be prepared to discuss how you would keep the store inviting and tidy, and how you can help customers find what they need easily.
