At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage in retail.
- Benefits: Enjoy competitive salary, pension scheme, employee discounts, and wellness support.
- Other info: Be part of an inclusive team that values diversity and personal growth.
- Why this job: Make a real impact by creating a positive work environment and supporting team development.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Store opening hours - Weekdays 06:00 to 22:00 and weekends 07:00 to 21:00.
Flexibility required around morning, evening and weekend.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Retail Supervisor - M employer: WHSmith
WHSmith is an exceptional employer that values its team members and fosters a supportive work culture. With a focus on employee development, flexible working hours, and a range of benefits including discounts and wellness support, we ensure our colleagues feel valued and empowered to thrive in their roles. Join us in creating memorable experiences for our customers while enjoying the unique opportunity to grow within a company that is committed to inclusivity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor - M
✨Tip Number 1
Get to know the company culture! Before your interview, check out WHSmith's social media and website. Understanding their values will help you connect with the team and show you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. We want to hear how you’ve inspired others and created a positive environment—this is your chance to shine!
✨Tip Number 3
Be flexible and ready to adapt! Since the role requires supporting other stores, highlight your ability to jump in wherever needed. Show that you’re not just a leader but a team player who can handle the fast-paced retail world.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining WHSmith and ready to contribute to making every journey better!
We think you need these skills to ace Retail Supervisor - M
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided teams in the past, especially in fast-paced environments like retail.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, so we can easily see how you fit into our team at WHSmith.
Tailor Your Application:Make sure to customise your application for the Retail Supervisor role. Mention specific examples that relate to the job description, like your experience with KPIs or employee training, to show us you're the perfect fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WHSmith
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's layout, products, and services. This shows your genuine interest in the role and helps you answer questions about how you would lead your team to deliver exceptional customer service.
✨Showcase Your Leadership Style
Be ready to discuss your leadership experience and how you’ve motivated teams in the past. Use specific examples that highlight your ability to engage and inspire others, especially in a fast-paced retail environment.
✨Demonstrate Flexibility
Since flexibility is key for this role, prepare to talk about times when you adapted to changing circumstances or supported other stores. This will show that you can handle the dynamic nature of retail and are willing to go the extra mile.
✨Emphasise Team Development
Discuss how you’ve previously supported employee training and development. Share examples of how you’ve spotted opportunities for your team’s growth and how you’ve created a culture of learning and recognition in your past roles.
