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- Tasks: Provide exceptional customer service, manage queues, and handle travel money and documents.
- Company: TGJones is a trusted British brand with a rich heritage, now entering an exciting new chapter.
- Benefits: Enjoy employee discounts, flexible shifts, a company pension, and a supportive work environment.
- Why this job: Join a caring company that values development and offers real prospects for career advancement.
- Qualifications: Must be over 18, complete a safeguarding check, and have a passion for excellent customer experiences.
- Other info: Training may take place at different locations, so flexibility is required.
The predicted salary is between 16000 - 22000 £ per year.
We pay in line with UK age-related minimum and living wage rates – so your pay will depend on your age group. Please see below:
16-18 years: £7.57
To be employed in this role, you must be over the age of 18 and complete a safeguarding check.
3-Day Post Office Counter Training: Covers Introduction, Processes, Practical Skills & Systems
Training may take place at a different location – flexibility required!
With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become Your Hub of the High Street.
About the role
As a Post Office Counter Clerk, you’ll provide exceptional customer service to connect people across miles and time, organize travel money and documents, and handle bills and banking. We want our customers and colleagues to be proud to share their journeys with us. Key responsibilities include:
- Delivering exceptional customer service to all customers
- Managing queues and ensuring quick and easy access to services
- Maintaining high standards of governance and attention to detail
- Being a team player and supporting colleagues
About you
- A passion for delivering excellent customer experiences
- Confidence in team communication
- Motivation to achieve high standards and results
- Adaptability to meet company requirements and goals
About us
Joining TGJones means becoming part of a company that values its people as its greatest asset. We invest in development, foster an inclusive, collaborative, and supportive culture, and empower everyone to make a difference. Whether you’re starting your career or seeking growth opportunities, TGJones offers a welcoming environment with real prospects for advancement and the satisfaction of working for a caring company.
Our benefits include in-store employee discounts, third-party discounts, employee assistance programme, flexible shifts, company pension, and more!
At TGJones, we’re committed to creating an inclusive workplace where everyone can be themselves and do their best. Regardless of background, age, disability, gender, gender identity or expression, race, religion, or sexual orientation, you’re welcome here. If you need adjustments during the selection process, contact our Talent Acquisition team—we’re happy to assist!
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Post Office Counter Clerk employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Office Counter Clerk
✨Tip Number 1
Familiarise yourself with the services offered at a Post Office. Understanding the various products, such as travel money and banking services, will help you engage confidently with customers during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will demonstrate your ability to deliver exceptional service, which is crucial for this role.
✨Tip Number 3
Highlight your adaptability and teamwork experience. Since the role requires flexibility and collaboration with colleagues, sharing specific instances where you've successfully worked in a team can set you apart.
✨Tip Number 4
Research TGJones and its values. Understanding the company's commitment to inclusivity and employee development will allow you to align your answers with their culture during the interview process.
We think you need these skills to ace Post Office Counter Clerk
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Post Office Counter Clerk position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Customer Service Skills: Since exceptional customer service is a core part of the role, make sure to provide specific examples in your CV or cover letter that demonstrate your ability to deliver excellent customer experiences.
Show Team Spirit: Emphasise your ability to work as part of a team. Mention any previous experiences where you supported colleagues or contributed to a team environment, as this is important for the role.
Tailor Your Application: Customise your CV and cover letter for this specific role at TGJones. Use keywords from the job description and reflect the company’s values, such as inclusivity and support, to show you are a good fit.
How to prepare for a job interview at WHSmith
✨Showcase Your Customer Service Skills
As a Post Office Counter Clerk, exceptional customer service is key. Prepare examples of how you've successfully handled customer interactions in the past, demonstrating your ability to connect with people and resolve issues.
✨Demonstrate Team Spirit
This role requires being a team player. Be ready to discuss experiences where you collaborated with colleagues to achieve a common goal, highlighting your adaptability and supportiveness in a team environment.
✨Emphasise Attention to Detail
With responsibilities like managing queues and handling documents, attention to detail is crucial. Share instances where your meticulousness has positively impacted your work or helped avoid potential issues.
✨Be Flexible and Open-Minded
Training may take place at different locations, so express your willingness to adapt. Discuss any previous experiences where you had to adjust to new situations or environments, showcasing your flexibility.
