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- Tasks: Lead a dynamic team to deliver exceptional customer service and fresh products.
- Company: Join WHSmith, a growing brand in airports and rail stations.
- Benefits: Enjoy competitive pay, discounts, and support for your wellbeing.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: Retail leadership experience and a passion for motivating teams.
- Other info: Be part of an inclusive culture that values your individuality.
The predicted salary is between 24000 - 36000 £ per year.
WHSmith are proud to announce an exciting new partnership with a popular food-to-go bakery, bringing even greater choice, convenience, and service to our customers. We’re now looking for a Team Leader to lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
Our teams work hard to support customers and colleagues alike, offering our fantastic products to everyone on life’s many journeys. No two days are ever the same, but a typical day might include a combination of the following:
What is being a Team Leader all about:- Guiding and engaging your team to ensure our customers receive high-quality, fresh, and tasty products.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
- Preparing our much-loved products, including making sandwiches and managing the ovens.
- Ensuring our displays are fully stocked at all times, with plenty of choice available for our customers.
Your priorities will include food safety, hygiene, shop standards and team training.
What our Shop Leadership Team would love to see:- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward teams: We know you’ll work hard to make the shop a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us: WHSmith has a remarkable heritage, and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S, Costa Coffee and other food-to-go businesses, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Hospitality - Team Leader in Oxford employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality - Team Leader in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, check out WHSmith's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. Be ready to share these during your interview to demonstrate how you can inspire and engage your future team.
✨Tip Number 3
Show off your flexibility! WHSmith values adaptability, so be prepared to discuss times when you've successfully supported different teams or tackled unexpected challenges. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about team development opportunities or how they celebrate successes. This shows you're keen on creating a supportive work environment and are invested in your team's growth.
We think you need these skills to ace Hospitality - Team Leader in Oxford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing exceptional customer service shine through. We want to see how you can inspire and lead a team to create memorable experiences for our customers.
Highlight Your Leadership Experience: Make sure to showcase any relevant leadership experience you have, especially in fast-paced environments. We’re looking for someone who can lead from the front, so share examples of how you've motivated your team and achieved business objectives.
Emphasise Team Development: We value a culture of learning and support, so mention any experience you have in training and developing team members. Talk about how you've spotted opportunities for growth and helped colleagues achieve their potential.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at WHSmith
✨Know Your Stuff
Before the interview, make sure you’re familiar with WHSmith’s values and the specifics of the Team Leader role. Brush up on your knowledge of food safety, hygiene standards, and customer service best practices. This will show that you’re genuinely interested in the position and ready to hit the ground running.
✨Showcase Your Leadership Skills
Be prepared to share examples of how you’ve successfully led a team in the past. Think about times when you motivated your colleagues or improved team performance. Highlight your ability to engage and inspire others, as this is key for a Team Leader role.
✨Demonstrate Flexibility
Since the job requires flexibility to support other stores, be ready to discuss your adaptability. Share experiences where you’ve had to adjust your approach or take on new challenges. This will illustrate your willingness to go the extra mile for the team and the business.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team culture, opportunities for development, or how success is measured in the role. This shows that you’re not just interested in the job, but also in contributing positively to the team and the company.
