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- Tasks: Lead a dynamic team to deliver exceptional customer service at Gatwick Airport.
- Company: Join WHSmith, a growing brand in airports and beyond.
- Benefits: Enjoy a competitive salary, employee discounts, and wellness support.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Retail leadership experience and strong communication skills are essential.
- Other info: Flexible working hours with opportunities for personal growth and development.
The predicted salary is between 23200 - 29000 £ per year.
Job Description:
Job information Nights Team Leader from the Company WHSmith, this latest Nights Team Leader job vacancy is located in the city Gatwick Airport RH located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Hospitality field have been opened and published up to the specified time.
Job Responsibility:
Nights Team Leader – WHSmith – Gatwick South Terminal
Contract Type: Permanent
Working hours: 3 on 3 off, 6pm till 6am
As a Nights Team Leader in our Gatwick South Terminal store, you\’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years\’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What being a Nights Team Leader is all about?
- Creating a culture of learning, support and recognition – spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI\’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you\’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we\’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life\’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering\’ to our customers throughout the UK. That\’s why, as we continue our journey, our aim is simple: to make every one of life\’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Salary and Benefits:
Salary Up To £29,000.00
Other Information:
Position Type: Permanent
Hours / Week: 39
Full Time / Part Time: Full Time
County: West Sussex
Country: UK
Post Code: RH6 0NN
#J-18808-Ljbffr
Nights Team Leader employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Leader
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at WHSmith or in the hospitality sector. A personal recommendation can really give your application a boost.
✨Tip Number 2
Prepare for the interview by researching WHSmith and understanding their values. Think about how your leadership style aligns with their focus on customer service and team development. Show them you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice common interview questions related to leadership and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experience effectively and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the Nights Team Leader position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Nights Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Nights Team Leader role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can inspire a team and create a positive working environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your experience aligns with our values at WHSmith. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you've led teams or improved customer service. We love seeing results!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at WHSmith
✨Know Your Stuff
Before the interview, make sure you understand WHSmith's values and what it means to be a Nights Team Leader. Familiarise yourself with their customer service ethos and how you can contribute to creating a supportive environment for your team.
✨Showcase Your Leadership Skills
Be ready to share specific examples of your leadership experience, especially in fast-paced environments. Think about times when you've motivated your team or improved performance metrics like ATV, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle certain situations on the shop floor. Prepare scenarios where you’ve successfully resolved conflicts, supported team development, or improved customer satisfaction to demonstrate your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about their approach to team development or how they measure success in the Nights Team Leader position to show you're genuinely engaged.
