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- Tasks: Deliver exceptional customer service and maintain store standards during night shifts.
- Company: Join WHSmith, a growing brand in airports and beyond.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive wellbeing programme.
- Other info: Flexible night shifts with opportunities for growth in a welcoming environment.
- Why this job: Be part of a dynamic team making every journey better for customers.
- Qualifications: Passion for customer service and teamwork; adaptable to meet goals.
The predicted salary is between 24000 - 30000 £ per year.
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
This vacancy is for four Nights of two different shift patterns:
- Sunday, Monday, Friday and Sunday 19:30 - 06:30
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What being a Sales Assistant is all about:
- Delivering an exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they’re looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Nights - Sales Assistant employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights - Sales Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WHSmith and their values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will demonstrate your passion for providing exceptional service.
✨Tip Number 3
Be ready to showcase your teamwork abilities! WHSmith values collaboration, so be prepared to discuss how you've worked well with others in previous roles. Highlighting your adaptability will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the WHSmith family. Don’t miss out on this opportunity!
We think you need these skills to ace Nights - Sales Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing exceptional customer service shine through. Share any relevant experiences where you’ve gone above and beyond to help customers, as this is what we value at WHSmith.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Sales Assistant role. Mention specific examples that demonstrate your ability to work independently and as part of a team, as both are crucial for us.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WHSmith
✨Know Your Customer Service Basics
As a Sales Assistant, exceptional customer service is key. Brush up on common customer service scenarios and think about how you would handle them. Be ready to share examples of times you've gone above and beyond for a customer.
✨Show Your Team Spirit
This role requires teamwork, so be prepared to discuss your experiences working in a team. Think of specific instances where you supported colleagues or contributed to a group goal. Highlighting your adaptability will also show that you're a great fit for their dynamic environment.
✨Understand the Store Standards
Familiarise yourself with WHSmith's store standards and visual merchandising practices. During the interview, mention how you can contribute to maintaining these standards and keeping the store inviting for customers. This shows that you’re proactive and aligned with their goals.
✨Prepare for the Shift Patterns
Since this position involves night shifts, be ready to discuss your availability and how you manage working during those hours. It’s important to convey that you’re comfortable with the shift patterns and can maintain high energy levels to provide excellent service throughout the night.