At a Glance
- Tasks: Lead multiple stores, drive growth, and ensure a world-class customer experience.
- Company: Join WHSmith, a leading brand enhancing journeys with exceptional service.
- Benefits: Enjoy competitive salary, 33 days holiday, and up to 50% employee discounts.
- Other info: Be part of a growing company with excellent career progression opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: 5 years of continuous references and strong people management skills required.
The predicted salary is between 30000 - 40000 £ per year.
At WHSmith, our mission is simple: to enhance every journey through exceptional service, and at the heart of this are our people, customers, and partners. As a Multi-Site Store Manager, you’ll lead the performance of multiple stores across various formats, including InMotion and hospitality, driving growth and ensuring a world-class customer experience.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps.
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
- Photographic ID i.e. passport or UK Driving Licence.
What being a Multi-Site Store Manager is all about:
- People: Fostering a positive, unified multi-store culture where teams work together to achieve business goals. Tailoring development and training plans for each store, nurturing strengths and potential within teams. Creating an environment of openness, engagement, and communication, acting as an advocate for the colleague voice. Cultivating talent and maintaining a flexible succession plan for key roles, ensuring top talent development. Overseeing HR processes, ensuring all policies and procedures are followed with support from the ER team. Ensuring stores are safe and compliant with all legal requirements, including HMRC standards. Completing mandatory training on time and ensuring new starters experience a welcoming induction. Managing staffing profiles effectively, ensuring productivity is maximised while adhering to payroll budgets. Promoting diversity and prioritising the wellbeing of your teams while keeping them updated on business communications.
- Plan: Conducting purposeful store visits with a focus on people, planning, and customer satisfaction. Using data to drive results, setting clear SMART actions and consistently monitoring progress. Ensuring store activities are completed on time and in line with brand guidelines and supplier requirements. Maintaining high standards for stock availability, shrink controls, and productivity across all stores. Coaching teams on key processes and ensuring a consistent customer journey through efficient execution. Managing the commercial business scorecard, focusing on sales, shrink, payroll, and legal compliance, closing performance gaps across stores. Ensuring the right colleagues are in the right place at the right time, effectively managing peaks and maintaining budgeted hours. Proactively managing shrinkage and food waste, particularly in high-risk areas like InMotion and hospitality.
- Customer: Ensuring consistently high store standards across all locations by coaching and validating the execution of brilliant behaviours. Motivating InMotion teams to meet sales targets and drive a performance-driven culture. Role-modelling exceptional customer service, coaching teams to sell, manage queues, and deliver delightful customer experiences. Focusing on growing sales by educating teams on key commercial levers like spend per passenger, ATV, and transaction volumes. Conducting weekly one-on-one meetings to set objectives and measure contribution to sales goals. Ensuring all colleagues are passionate about customer-first culture and knowledgeable about products to drive add-on sales. Contributing to strategic projects that influence the UK Travel Business, becoming a recognised expert in your area. Build and maintain strong relationships with landlords, ensuring any issues are dealt with promptly.
How we reward our teams:
- Competitive salary, pension scheme, and 33 days holiday (including bank holidays).
- Employee discounts (up to 50%) and deals from retail partners for savings on dining, entertainment, and more.
- Employee Assistance Programme to support physical, mental, and financial wellbeing.
About WHSmith: With a rich heritage, WHSmith continues to grow, particularly in airports, hospitals, rail stations, and motorway services. Our InMotion brand is leading the way in digital accessories, offering an exceptional customer experience.
Multi Site Store Manager - Liverpool Airport employer: WHSmith
WHSmith is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a competitive salary, generous holiday allowance, and extensive employee discounts. With a strong focus on fostering a positive work culture and providing tailored development opportunities, WHSmith empowers its Multi-Site Store Managers to lead dynamic teams in delivering outstanding customer experiences across multiple locations, particularly in the vibrant environment of Liverpool Airport.
StudySmarter Expert Advice🤫
We think this is how you could land Multi Site Store Manager - Liverpool Airport
✨Tip Number 1
Network like a pro! Reach out to current or former employees at WHSmith, especially those in management roles. They can give you insider tips on what the company values and how to stand out during interviews.
✨Tip Number 2
Prepare for situational questions! As a Multi-Site Store Manager, you'll need to demonstrate your leadership skills. Think of examples from your past experiences where you've successfully managed teams or improved store performance.
✨Tip Number 3
Show your passion for customer service! WHSmith is all about enhancing journeys, so be ready to discuss how you've gone above and beyond for customers in previous roles. This will show you're a great fit for their culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the WHSmith team and ready to take on the challenge of managing multiple sites.
We think you need these skills to ace Multi Site Store Manager - Liverpool Airport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Multi-Site Store Manager role. Highlight your experience in managing multiple teams and driving performance, as well as any relevant achievements that showcase your leadership skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can enhance the journey for WHSmith's customers. Be sure to mention specific examples of how you've fostered team culture and achieved business goals.
Showcase Your Data Skills:Since data-driven results are key in this role, don’t forget to mention your experience with using data to drive performance. Share examples of how you've set SMART actions and monitored progress in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate!
How to prepare for a job interview at WHSmith
✨Know Your Stores Inside Out
Before the interview, make sure you research WHSmith and its various store formats, especially InMotion and hospitality. Familiarise yourself with their mission to enhance customer journeys and think about how you can contribute to that goal as a Multi-Site Store Manager.
✨Showcase Your People Skills
As a Multi-Site Store Manager, you'll be leading teams across multiple locations. Prepare examples of how you've fostered a positive team culture in the past, tailored development plans, and engaged with colleagues. Highlight your ability to communicate effectively and advocate for your team's voice.
✨Data-Driven Decision Making
WHSmith values using data to drive results. Be ready to discuss how you've used data in previous roles to set SMART actions and monitor progress. Think of specific instances where your data-driven approach led to improved performance or customer satisfaction.
✨Customer-Centric Mindset
Demonstrate your commitment to exceptional customer service by preparing examples of how you've motivated teams to meet sales targets and deliver outstanding customer experiences. Discuss your strategies for educating teams on commercial levers and ensuring a customer-first culture.
