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- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage and inclusive culture.
- Benefits: Enjoy competitive salary, pension scheme, paid leave, employee discounts, and wellness support.
- Why this job: Make a real impact by guiding your team and creating a positive work environment.
- Qualifications: Retail leadership experience and strong communication skills are essential.
- Other info: Flexible approach needed; great opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
M&S Team Leader - 30 Hours / week employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&S Team Leader - 30 Hours / week
✨Tip Number 1
Get to know the company culture! Before your interview, check out WHSmith's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. Be ready to share these during your interview to demonstrate how you can inspire and support your future colleagues.
✨Tip Number 3
Show off your flexibility! WHSmith loves a candidate who can adapt. Be prepared to discuss times when you've stepped up to help other teams or stores, highlighting your willingness to go the extra mile.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about team development opportunities or how they celebrate successes. This shows you're keen on creating a supportive environment for your future team.
We think you need these skills to ace M&S Team Leader - 30 Hours / week
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided your team in previous roles, especially in fast-paced environments. Share specific examples that demonstrate your ability to motivate and develop others.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your experiences and skills. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Team Leader role.
Reflect Our Values: Make sure your application reflects our commitment to inclusivity and support. Talk about how you create a welcoming environment for your colleagues and customers. We love to see candidates who share our passion for making every journey better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at WHSmith!
How to prepare for a job interview at WHSmith
✨Know Your Team Leadership Style
Before the interview, think about your leadership style and how it aligns with the role. Be ready to share specific examples of how you've inspired and developed your team in previous roles, especially in fast-paced environments.
✨Familiarise Yourself with KPIs
Since the job mentions KPIs like ATV, brush up on your knowledge of these metrics. Be prepared to discuss how you’ve used KPIs to drive performance and improve customer service in your past experiences.
✨Showcase Your Flexibility
The role requires flexibility in supporting other stores. Think of instances where you've adapted to changing circumstances or stepped in to help out. Highlighting this will show that you're a team player who can handle various challenges.
✨Emphasise Communication Skills
Strong communication is key for a Team Leader. Prepare to discuss how you've built relationships with your team and communicated effectively to motivate them. Consider sharing a story that illustrates your ability to engage and inspire others.
