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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a dynamic retail environment.
- Company: Join WHSmith, a leading brand in travel retail with a focus on innovation.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive wellbeing programme.
- Why this job: Be a key player in enhancing customer journeys and experience the thrill of retail.
- Qualifications: Passion for tech products and strong communication skills are essential.
- Other info: Flexible roles with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Our goal is to make every one of life’s journeys better and at the heart of this are our people, customers, and partners. You contribute to the success of this by delivering our customer journeys every day. This role is about making the store a success by being the key player in delivering great service, sales and delivering a seamless store operation.
What being an InMotion Sales Assistant is all about:
- Being a brand ambassador for InMotion
- Passionate about customers, tech products and sales
- Providing outstanding service by collaborating with your team to prioritise customers
- Focusing on what they value most, well-stocked shelves, offering alternatives, actively driving sales, and reducing wait times with approachable and efficient interactions
- Actively assisting customers with their purchase, demonstrating the product and its benefits, understanding the customer’s needs, building trust, rapport and closing the sale
- Driving the spend per passenger through your passion and drive for service assisted selling and sales
- Staying proactive by learning about products and new launches to better understand customer needs and offer effective solutions
- Maintaining high store standards to ensure the customer experiences a clean, ticketed, and tidy store at all times
- Keeping informed by staying up to date with business messages and communications
- Taking responsibility for your own safety and that of others by following all Health & Safety and food safety guidelines, ensuring your training is up to date
- Supporting daily operations by managing stock, replenishing shelves, and ensuring smooth processes
- Adapting to change with flexibility, taking on new skills, and handling a variety of store tasks, from operating tills and assisting customers to managing stock and supporting deliveries
- Sharing ideas and feedback openly with your team and manager to foster an environment where everyone feels valued and heard, enabling both colleagues and customers to thrive
- Supporting your colleagues by working collaboratively and flexibly as part of the wider multi-site team
- Taking ownership of your growth by seeking opportunities to learn, setting development goals with your line manager, and embracing feedback to enhance performance and drive improvement
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Airside - InMotion Sales Assistant in Manchester employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airside - InMotion Sales Assistant in Manchester
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into WHSmith's values and mission. This way, you can show how your passion for customer service aligns perfectly with their goal of enhancing every journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your sales skills and how you can contribute to a seamless store operation.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've delivered outstanding customer service or driven sales. This will help you build trust and rapport during the interview.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about team dynamics or product training. It’s a great way to demonstrate your enthusiasm for the role and the company culture.
We think you need these skills to ace Airside - InMotion Sales Assistant in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for tech products and customer service shine through. We want to see how passionate you are about making every journey better for our customers!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the InMotion Sales Assistant role. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get a quick sense of who you are!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at WHSmith
✨Know Your Products
Before the interview, make sure you’re familiar with the tech products that InMotion offers. Being able to discuss specific items and their benefits will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight how you prioritised customer needs, built rapport, and closed sales. This will demonstrate that you understand the importance of delivering a great customer journey.
✨Be Ready to Adapt
The role requires flexibility and adaptability. Think of times when you successfully handled changes or took on new tasks in previous jobs. Sharing these experiences will show that you can thrive in a dynamic environment like an airport store.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, product training, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
